Question 1

What will I need to submit with my application to verify my identity and confirm my eligibility?

Accepted Answer

There are three ways to verify your identity. Choose the one that is right for you:

Provide your social security number (SSN) during the application process.
Receive a one-time passcode to your mobile phone by skipping the SSN field in the application, providing your mobile number, and following the instructions to receive a one-time passcode.
Upload a selfie with one form of Primary Identification or two forms of Secondary Identification. You can also visit an Xfinity store to provide these documents. Accepted forms of identification include:

Primary Identification:

Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date
Current US Passport or expired US Passport not more than five years from expiration date
Current Foreign Country Passport
Valid Resident Alien Card/Permanent Resident Card (INS Form I-551)
Certificate of US Citizenship (N-560 or N-561)
Certificate of US Naturalization (N550, N-570, or N-578)
Employment Authorization Document (INS Form I-688 or I-766)
Bureau of Indian Affairs Tribal ID card
Photo employment ID card issued by US Government agency
Current Welfare / Social Services photo ID card
Foreign National Identification card
Foreign Driver's license
Foreign Voter's Registration card
Foreign Military Identification card
Other government-issued identification document, including municipal ID
I-94 arrival/departure record card
Official documents that list the applicant as the parent of a child (e.g. birth certificate, adoption, school, church/baptismal certificate, insurance, legal, or medical record). This must contain the applicant's name.

Secondary Identification:

Matricula Consular Card
Non-photo Driver's license
US Department of State Non-Immigrant Visa
Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change
Current weapons or gun permit with photo
Current school photo ID card
Medicaid card or most recent eligibility letter for any member of your household
Copy of utility bill in applicant's name is preferred
Voter Registration card
Current employment badge / photo ID
W-2 form
Selective Service Registration (Draft card)
Birth certificate
Mortgage coupons or notarized lease in applicant's name
Bank statement in applicant's name
Credit card in applicant's name
Individual Taxpayer Identification Number (ITIN)

In addition to verifying your identity, you may be asked to provide one document from the list below to help confirm your eligibility:

MEDICAID: Card or most recent eligibility letter for any member of your household.
Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD.
SNAP: Letter indicating you are approved for Supplemental Nutrition Assistance Program benefits.
TANF: Eligibility letter for Temporary Assistance for Needy Families.
SSI: Eligibility letter for Supplemental Security Income.
NSLP/Head Start: Letter indicating current participation in the National School Lunch Program or Head Start, with your child's name, the school name, and the address of where you are requesting service.
LIHEAP: Letter confirming your eligibility for Low Income Home Energy Assistance Program.
WIC: Eligibility letter for the Women, Infants, and Children program.
FEDERAL PELL GRANT: Documentation from your institution’s financial aid office.
VA PENSION: Veterans pension eligibility determination letter from the Veterans Administration.
Tribal assistance eligibility letter, including TTANF, FDPIR, etc.

Question 2

How can I submit documents for my application?

Accepted Answer

There are four different ways you can submit documents:

Online: Visit your existing application by signing in and uploading documents online through your phone or computer.
Email: Scan or take a photo of your documents and email them to: IEApplication@comcast.com
Mail: Send paper copies of your documents and signed application to: Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735
Fax: Fax paper copies of your documents and signed application to 1-888-294-7113.

Please make sure you include your application number with mailed or fax documents. Your submitted documents will not be returned to you.

Question 3

How can I check the status of my application? Can I make changes to my application once it’s submitted?

Accepted Answer

To check the status of your application or make changes, visit the Internet Essentials application portal or call 1-855-846-8376.

Question 4

How long does it take to get approved for Internet Essentials?

Accepted Answer

Applicants generally receive a decision within 1-3 business days of submitting their completed application. Once approved, customers can expect to be fully connected within 7-10 business days of their application approval date.

Question 5

How do I get my internet equipment?

Accepted Answer

A Getting Started Kit with your Xfinity Gateway and everything you need to activate your service will either be shipped to your home at no cost or available for pickup at an Xfinity Store. If your home is not eligible for a Getting Started Kit, you will be given the option to schedule an appointment for an Xfinity technician to professionally install your equipment at no cost. If you have any trouble connecting your equipment, please call 1-800-XFINITY (1-800-934-6489) to speak to a specialist.

Question 6

If I previously disconnected service with Internet Essentials, can I re-enter the program?

Accepted Answer

Yes, you can re-apply for Internet Essentials via the application portal. See the eligibility section for the latest qualifications.

Question 7

What if the application doesn’t recognize my address?

Accepted Answer

Start typing your address and select the matching address from the list that appears. If you can't find your address, try typing it in a different way (for example, try the abbreviated version of St instead of spelling out Street).

If you aren’t able to find your address in the dropdown list, please call 1-855-8-INTERNET (1-855-846-8376).

Question 8

Do you have options to navigate the site for the hearing impaired?

Accepted Answer

Internet Essentials offers the option to use American Sign Language to submit an application. Click on the ASL Now button and follow the prompts for Internet Essentials:

ASL NOW

Am I eligible for Internet Essentials?

Frequently asked questions