If your service does go down, check Xfinity.com or the Xfinity app first to see if there's an outage. If it shows an outage for your address, there is no need to call. If it does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.

A power outage may impact your Xfinity services. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. Power must first be restored to both your home - and to the local Xfinity network serving your neighborhood - before our technicians can begin work to restore your Xfinity services. Following that, we’ll work as quickly as we can to safely get your services back up and running.

It is possible that you may have power in your home but the Xfinity network serving your neighborhood may be damaged or without power, preventing your Xfinity services from working at this time.

If power has been restored to your home and you are still experiencing service interruptions, you may need to reset your modem, router, and/or TV box.

1. Unplug your modem, router, and/or TV box from its power source.
2. Wait 30 seconds.
3. Plug your modem, router, and/or TV box back into the power source.

You can also sign in to Xfinity.com or use the Xfinity app to reboot your equipment.