As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months.
Primary and secondary accounts
Just like your primary email account, your additional email accounts must also be accessed using the Xfinity Email website in the 90 days prior to your disconnecting service to continue to use your Xfinity Email account.
If each account was accessed using the Xfinity Email website, you can continue using each of your Xfinity Email addresses as usual.
Access your Xfinity Email after disconnect of service
After you disconnect your service, you can still access your email account through the methods below:
- Xfinity Email (online — on your laptop or PC).
- Third-party email applications.
Email features after disconnect of service
After you disconnect your service, you'll still have access to the following email features:
- Address book.
- Managing settings and preferences within My Account.
- Deactivating email accounts.
- Changing an existing email address.
You won't have access to the following features:
- Adding new email account(s).
- Viewing Voicemail Message tab within Xfinity Voice.
Manage Xfinity Email settings after disconnect of service
Follow these simple steps to manage your Xfinity Email settings:
- Sign in to your account with your Xfinity Email address and password.
- Click the Users tab at the top of the page.
- View the Contact section under Help & Support.
FAQs
For a list of FAQs about accessing and using your Xfinity Email account after you've disconnected your service, see our email FAQs for former Xfinity customers article.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.