Create personal folders and move an email to a folder — Xfinity Email help

With Xfinity Email, you don't have to keep your messages only in your inbox. You can also create personal folders where you can move specific messages, or create filters to send certain messages directly to the folder you choose. Learn more about setting up spam filters and blocking emails.

Personal folders can help you keep track of emails that are about a specific topic — like work or school. Here's how to create them.

Create personal folders

1. Sign in to  Xfinity Email   using your Xfinity ID and password.
2. Click the Inbox folder on the left-hand side of the screen and a Menu icon will appear.
   
   
   
3. Click the Menu icon and select Add new folder from the drop-down list.
4. In the Add new folder pop-up window, enter a name for your new personal folder and click Add.
   
   
   
5. Your personal folder will now appear in the left-hand Mailboxes navigation bar.
   • Or click the plus (+) icon next to the My folders section in the left-hand Mailboxes navigation bar. In the Add new folder pop-up window, enter a name for your new personal folder and click Add.
     

Move an email message to a different folder

To move an email to a different folder, select a message and drag and drop it into the folder you'd like.

You can also:

1. Check the box next to the message you want to move.
2. Click the three horizontal lines from the Email Toolbar to locate the Move icon.
3. Select the folder where you'd like to move the message.