As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your email account using the Xfinity Email website in the 90 days prior to disconnecting your Xfinity service(s).
See FAQs below for information about accessing and using your Xfinity Email account after you’ve disconnected your service.
FAQs
I disconnected Xfinity service, and now I lost my email account. How can I get it back?
If you have accessed your email using the Xfinity Email website in the 90 days prior to disconnecting your service, you continue to have access to your email account. If you haven’t accessed your email within those 90 days, you will no longer have access to your email. We apologize for any inconvenience this may cause.
Upon disconnecting Xfinity service, I received an email saying my email account is changing. What does this mean?
When you disconnect Xfinity service, you still get to keep your Xfinity Email account(s); however, you'll only have access to your Xfinity email if you have logged in to your account(s) using the Xfinity Email website within 90 days of disconnecting service.
Your email accounts will have all the same functionality as before, except that you'll no longer be able to add new or change existing accounts.
What if I’m having trouble with my email? Can I still contact Comcast even though I’m no longer a customer?
Please visit xfinity.com/support/internet for great information on the features and functionality of your email account. You can also search for answers to specific issues you're having in our moderated forums at forums.xfinity.com.