Xfinity On Campus — How do I connect devices to my university WiFi?
Xfinity On Campus provides Xfinity Internet and Xfinity Stream services to university students that are living on campus. You can learn how to connect your gaming consoles, Smart TVs, and wireless devices to your university’s WiFi network below.
FAQs
How do I connect a device to WiFi?
- Turn on WiFi on your device.
- Select your network from the list of available networks.
- Enter your password.
- Select Join or Connect.
How do I to connect gaming consoles, Smart TVs and wireless devices to my campus WiFi Network?
| Device to connect | Steps to connect |
| Gaming console | Each game system has its own connection setup. Follow the steps in your game system's user guide or go to the company's website for support. You'll also find more information on their security settings and troubleshooting there if you need it: |
| Smart TV | - Go to your TV's network settings menu.
- Choose WiFi or Wireless and wait for the device to find available networks.
- Your TV may call these "access points."
- Select your WiFi network name from the list of networks.
- Your TV may call the network name an "SSID."
- If you don't see your network, you may need to search or type in the name.
- Enter your WiFi password on the remote control or on-screen keyboard.
- Your TV may call your password a "Network Key."
Note: Exact setup steps vary from TV to TV. If you need more help, see your TV's user manual. Additional tips for connecting your smart TV - Your TV should have good reception for most music or video streaming with a wireless connection.
- If you can't connect your smart TV wirelessly, or if you want to stream something that requires a lot of data or is high bandwidth (like 4K), then it's best to connect to an ethernet port or an in-unit switch if available.
- Remember to check your TV's user guide for any special troubleshooting steps or security settings.
|
| Wireless printer | Connecting a wireless printer to WiFi lets you print from any computer, phone, or tablet that's on your home network. - Go to the printer's control panel.
- Choose the Setup option. It usually has a picture of a wrench.
- Select the Network menu.
- Select your WiFi network name. (Your printer may call this an "SSID.")
- Printers often have a Wireless Setup Wizard that walks you through setting up the WiFi connection.
- If you don't see your wireless network, scroll to the bottom of the list and type your network name and password.
- If it doesn't connect, try printing a wireless network test report.
Note: Check your printer's user guide for any special troubleshooting steps, security settings and detailed instructions. |
How do I find my MAC addresses for common devices?
If you can’t identify your connected device in a device list, you may need to access the hostname or the Media Access Control (MAC) address in your device’s settings. If the default name displayed is a long string of numbers and letters, it's likely the MAC address. Below are the steps to find the MAC address for common devices.
| Device type | Steps to find the MAC address |
| Apple devices | - Open the Settings menu by selecting the gear icon.
- Select General.
- Select About.
- Find the MAC address in the Wi-Fi Address field.
|
| Android devices | - Open the Settings menu by selecting the gear icon.
- Select About phone.
- Select Status (or Hardware information).
- Find the MAC address in the Wi-Fi MAC address field.
|
| Windows phone | - Open the apps list and select Settings.
- Go to System Settings and select About.
- Find the MAC address in the More Info section.
|
| Macintosh/Apple (OSX) | - Select the Spotlight icon in the top-right corner of the screen, then type "Network Utility" in the Spotlight Search field.
- From the list, select Network Utility.
- Find the network interface dropdown within the Info tab.
- If your device is connected to your wireless gateway using a cable, select Ethernet.
- If your device is connected wirelessly, select AirPort/Wi-Fi.
- Locate the MAC address in the Hardware Address field.
|
| Windows PC | - Select the Start button. In the search bar, type "CMD" and select Enter.
- Note: If you're a Windows 8 or 10 user, you can find this option by going to the right sidebar and searching for Command Prompt.
- Select Command Prompt.
- Type '"config/all", then select Enter.
- Find the MAC address in the Physical Address field.
- If your device is connected to your wireless gateway using a cable, this will be listed under Ethernet Adapter Local Area Connection.
- If your device is connected wirelessly, this will be listed under Ethernet Adapter Wireless Network Connection.
|
| PlayStation 3 | - Select Settings.
- Select System Settings.
- Find the MAC address within System Information.
|
| PlayStation 4 and 5 | - Select Up on the D-Pad from the main screen.
- Select Settings.
- Select Network.
- Find the MAC address within View Connection Status.
|
| Xbox 360 | - Go to Settings from the home menu.
- Select System Settings.
- Select Network Settings.
- Select Wired Network within the listed available networks.
- Select Configure Network and go to Additional Settings.
- Select Advanced Settings.
- Find the MAC address within Alternative MAC Address.
|
| Xbox One | - Go to Settings from the home menu.
- Select Network.
- Find the MAC address within Advanced Settings.
|
How do I get support?
If you’re unable to solve your connectivity, speed, or service issue, please follow the steps below. You’ll need to be in your campus housing with the device that’s experiencing issues to follow these steps:
- Go to xfinityoncampus.com and sign in.
- Go to the Support tab.
- Select the Live Chat icon.
- From there, you’ll be able to connect to a live chat agent for help. You’ll need:
- Your university email address.
- Your campus housing address.
- Your dorm number (if applicable).
- Your phone number.
Note: If you’re contacting us again for an existing issue, please have the ticket number for that issue ready.
