When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote.
If our system detects an issue that cannot be fixed through a restart, refresh or other online troubleshooting steps, we’ll offer the option to schedule an appointment with one of our technicians. The system will scan for potential issues. If an issue is detected that requires assistance from a technician, you will be prompted to try additional troubleshooting and schedule a service appointment if the issue is not resolved.
Discover options for restarting your TV Box, as well as how restarting will impact your X1 On-Screen Guide, settings and recordings.
Restart:
You can change the window of time in which your X1 TV Boxes will automatically restart each day.
If our system detects an issue that cannot be fixed through a restart, refresh or other online troubleshooting steps, we’ll offer the option to schedule an appointment with one of our technicians. The system will scan for potential issues. If an issue is detected that requires assistance from a technician, you will be prompted to try additional troubleshooting and schedule a service appointment if the issue is not resolved.
Discover options for restarting your TV Box, as well as how restarting will impact your X1 On-Screen Guide, settings and recordings.
Restart:
- On xfinity.com
- From the Help Menu
- Using the Power Button
- From Device Settings
You can also learn about:
- What happens if you restart your TV Box.
- Scheduled restarts.
Restart from xfinity.com
- Log in to xfinity.com.
- Click the Account icon
and then click Support.
- Under TV & Streaming, click Troubleshoot.
- Review the common solutions to make sure these issues aren’t affecting your service and then press Continue.
- After a system scan, you will be presented with two options:
- System Refresh: Fixes most common issues including missing channels and problems with On Demand and DVR.
- This will restart all of the boxes inside your home and can take up to 20 minutes.
- Restart a Single TV Box: This will allow you to select one TV Box to restart.
- This fixes audio issues with slow performance and can take up to five minutes to complete.
- If you select Restart a Single TV Box, you will be taken to the TV Box selection screen.
- From there, choose the box you’d like to restart and then select Restart Device.
- System Refresh: Fixes most common issues including missing channels and problems with On Demand and DVR.
- Select your preferred method and press Start Troubleshooting.
Note: Do not unplug or turn off any of your TV boxes during the System Refresh or Device Restart. Your TV and recordings will be unavailable until the Refresh or Restart is complete.
Restart from the Help menu
- Press the A button on your remote control to access the Help menu.
- Press the OK button to select the Restart tile.
- Press the OK button again to select Restart.
- It may take a few moments for the TV Box to restart.
Restart using the Power button
If your TV has a Power button:
- Make sure your cables are tightly secured.
- Press and hold the Power button located on the front of the TV Box for 10 seconds.
- The TV Box should automatically restart.
Restart using the power cord
If your TV Box does not have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes):
- Unplug the TV Box for 10 seconds.
- Plug the TV Box back in.
Restart from Device Settings
- Using the remote, press the xfinity button.
- Use the left arrow or right arrow button to highlight Settings (the gear icon). Press OK.
- Use the down arrow button to highlight Device Settings. Press OK.
- Use the down arrow button to highlight Power Preferences. Press OK.
- Use the down arrow button to highlight Restart. Press OK.
- Use the right arrow button to highlight Restart. Press OK.
- An X1 Welcome screen should display.
- The TV Box will resume playing the previous channel.
What happens if I restart my TV Box?
- There is no impact to your guide information:
- Your guide information will not be lost.
- You will not need to wait for guide information to reload.
- There is no impact to your guide and menu settings:
- Your preferences will not be lost.
- Your Locks PIN and Purchase PIN will not be lost.
- There may be an impact to your recordings and playback, depending on when you restart the TV Box:
- If you restart an X1 DVR while it is recording a program, the recording will be interrupted.
- Recording will resume when the TV Box powers back up.
- Be careful not to restart the X1 DVR while a recording is in progress.
- Playback will stop on any TV Boxes streaming recordings from an X1 DVR if the X1 DVR is restarted.
- Playback can resume when the restart is complete.
- Already-recorded programs will not be lost.
- Scheduled recordings will also not be lost (will not need to be scheduled again).
- If you restart an X1 DVR while it is recording a program, the recording will be interrupted.
Scheduled restarts
X1 TV Boxes are scheduled to restart every night in order to apply necessary updates or perform general maintenance. If you are watching live TV or a pre-recorded program at the scheduled time of the restart, you'll be given the option to delay it until the next night via a message that will appear on your screen. If you are recording a program or watching a program on Xfinity On DemandYou can change the window of time in which your X1 TV Boxes will automatically restart each day.
Learn more about how to change the daily restart schedule for your TV Boxes.
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Additional information
Visit our Online Support Center to find common solutions.
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