Your statement contains all your billing information in a simplified, easy-to-read format and is available to view and pay at any time by signing in to your account. If this is your first Xfinity bill, you can find more information by clicking here.
Find the numbered key outlined in the sections below for more information on how to read and understand your billing statement.
Navigate your bill statement
Page 1: Overview
1: Billing Date
- The billing date at the top of the bill refers to the date your bill was printed.
- You'll see any service changes or payments made after that date on your next statement.
- You'll see any service changes or payments made after that date on your next statement.
2: Service From
- The service period (i.e., Service From), the dates you're being charged for, is listed to the right of your billing date.
3: Your bill at a glance
- Balance information:
- Balance forward: Displays if the account isn’t past due.
- Credit balance (not shown): Displays if the account has a credit balance.
- Past due balance (not shown): Displays if the account has an outstanding balance.
- Partial charges: Displays if you made a change to your Xfinity services in the middle of the service period. This can show as a charge or a credit depending on if you added or removed services.
- See the Partial charges page below for more details.
- Regular monthly charges: Provides a total of recurring monthly charges for services including Xfinity TV, Internet, Voice, and/or Home.
- One-time charges: Includes charges that only appear on the billing statement one time, such as Xfinity On Demand rentals and purchases, and installation fees.
- Taxes, fees and other charges: Includes taxes, fees and surcharges. To learn more about these fees, review the Learn more about the taxes, fees, and other charges on your bill.
- New charges: Provides a total of charges during the listed service period, including monthly services, one-time charges and taxes, fees, and other charges.
- Amount due: Refers to the charges on your bill plus any unpaid balance on your account from the date the bill was issued
4: Your bill explained
- Provides updates about what's different on this statement, compared to your previous statements, including increases to the bill because of changes to your Xfinity services.
- Includes details on when a promotion is ending, when applicable.
- Details some one-time charges, like installation fees.
5: Need help?
- Find answers to support questions and see how to contact Comcast in this section.
6: Payment stub summary
- Find all the information you need to ensure your payment is taken care of quickly.
- If you mail payments to us, include this section.
Page 2: Helpful information
7: Contact us
- This section provides quick and easy ways to find help, including through chat and social, using the Xfinity app, and by phone.
8: Additional information
- Check this section for useful information, like support if you’re moving or have questions about accessibility issues.
9: Ways to pay
- Paying your bill has never been easier.
- We'll keep adding new ways to pay here as they become available.
Page 3: Detailed bill information
10: My Xfinity services
- Includes your monthly charges for Xfinity services you subscribe to are listed at the top of this page, including any promotional discounts and when they will end.
- These charges recur monthly.
11: What's included
- Provides an overview of the Xfinity services you subscribe to, including the number of TV channels and internet speeds, when applicable.
- Lists the total monthly savings of all your promotional discounts, when applicable.
- This section will also tell you when your promotional discount is ending and has ended.
12: Add ons
- Provides additional services you subscribe to, like premium channels.
13: Equipment & services
- Provides details about your equipment and services.
- It includes regular monthly charges for equipment rentals and TV Boxes.
14: Taxes, fees and other charges
- Lists the taxes and fees that are associated with the services that you receive.
- These fees are linked to specific products and services and may vary by area depending on state, local and federal rules and regulations.
Alternate Page 3: Partial charges
1: Your regular monthly charges have changed
- This section includes billing impacts from last month, this month, and next month, when applicable.
- The partial charge will be orange and include a negative sign before it (-$29.91).
- In the This Month section, details about the change are provided, including the date of the change.
2: Partial charges
- Includes services added and/or removed.
- The partial charge start and end date. The end date will match the last date of the Service from date on page 1.
When a service is added or removed during the billing cycle, charges for this product may be listed twice on the next bill:
Partial charges: This accounts for charges associated with the previous billing cycle
Regular monthly charges: This accounts for charges associated with the current billing cycle
FAQs
How can I see my statement?
You can view your bill by signing in to your account. If you're enrolled in our paperless billing program, you'll receive a text alert or email when your monthly bill is available online. If you aren't enrolled in paperless billing, we'll mail you a paper statement each month.
Do I still make my check or money order out to Comcast?
Yes. If you pay by check or money order, they should be made payable to "Comcast." When you send your payment, enclose your check or money order with the bottom portion of the first page of your bill. Do not send cash.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.