Message
"Sorry, we're having some trouble. Please try again."
Cause
Purchase PIN error (Can't determine if Purchase PIN is set, or cannot validate Purchase PIN) (500-105). Parental Control Service: Any other unhandled error, or communication issue.
Cause code
This transaction is not currently available.
Solution code
Reset your Purchase PIN at secure.xfinity.com/profile/settings/parental-controls and try again. If the issue persists, please contact us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.