Troubleshoot AirPlay software feature for Xfinity Stream app

Learn how to troubleshoot the most common issues with AirPlay for Xfinity Stream.

Resolution:

Make sure there are no outages.
Make sure you’re on the latest Xfinity Stream app version.
- Visit the App Store online store and update the app if necessary.
You must be logged in to the Xfinity Stream app — not a web browser on your mobile device.
For users on iOS 14+, you must give the app permission to find and connect to devices on your local network to see the AirPlay logo.
- Launch the Settings app on your device running iOS 14+.
- Now, tap on Privacy.
- Next, tap on Local Network.
- On the next screen, you should see the list of all the apps that have requested permission to find and communicate on your local network.
- Find Xfinity Stream, and swipe or tap the toggle to turn it on.
  - Green indicates that the feature is enabled.
Force quit the Xfinity Stream app.
- See how at support.apple.com/en-us/HT201330.
Restart the app.
If that doesn’t work, uninstall and then reinstall the Xfinity Stream app.

Resolution:

Make sure both your AirPlay 2-enabled device and the Xfinity Stream app devices are on the same WiFi network.
Make sure you’re logged in to the Xfinity Stream app and not a Chrome web browser.
For users on iOS 14+, you must give the app permission to find and connect to devices on your local network in order to see the AirPlay logo.
- Launch the Settings app on your device running iOS 14+.
- Now, tap on Privacy.
- Next, tap on Local Network.
- On the next screen, you should see the list of all the apps that have requested permission to find and communicate on your local network.
- Find Xfinity Stream, and swipe or tap the toggle to turn it on.
  - Green indicates that the feature is enabled.

Sorry, this feature isn’t supported in the Xfinity Stream web experience at this time.

Apple, App Store, AirPlay, iPhone, and iPad are registered trademarks of Apple Inc.

AirPlay kogo is a trademark of Apple Inc.