How do I block robocalls?

Robocalls, or spam calls, are quite the hassle. Fortunately, your Xfinity Mobile plan now includes call filtering at no additional cost.

With call filtering, suspicious calls will show up on your call screen as "Potential Spam." This free feature applies to all phones and all data options. Some Android phones may require a restart — but otherwise, you don't need to take any extra steps to turn it on.

If you find that this feature isn't enough, here are some steps you can take to block the calls — or at least to limit how many come through:

Pay attention to the phone number

Robocallers often call from numbers that resemble your own or those local to you so that you're more inclined to answer. If the area code and next three digits match your number, but you don't recognize the number, and you're not expecting any calls, let it go to voicemail. It's more likely to be spam.

Don't speak on the call

You may feel the urge to speak up or complain to the caller's manager, but doing so will only confirm that your number is in service. It could have the opposite effect you desire. The best thing you can do in the moment is just hang up. Of course, avoid giving out or confirming any personal information.

Block the numbers

Block the numbers with tools built into your phone using instructions below.

On iOS devices:

1. Go to your Phone icon.
2. If you've saved the number in your phone, go to the contact and scroll down to select Block this Caller.
3. If the number is in your recent calls, select the blue i icon and scroll down to select Block this Caller.
   
   

On Android devices:

1. Go to your Phone icon.
2. Go to your recent calls, or your contacts list if you've saved the number already.
3. Depending on which Android phone you have, select More, Details, or an icon with three vertical dots. Then, select Block.

Register your number

You can add both mobile lines and landlines to the National Do Not Call Registry to prevent some telemarketers as well as robocallers from calling you. However, this will not stop illegal robocalls because they are unlikely to adhere to the registry's regulations.

Troubleshoot your device

For more device specific information visit our device troubleshooting page.

1. From Help Categories, select Contacts.
2. Next, select Block or Unblock Contact.
3. Finally, select your device to see device specific troubleshooting.

File a complaint

You can report relentless callers online to the Federal Trade Commission (FTC) or the Federal Communications Commission (FCC). The agencies won't respond to individual complaints, but they will take action against the most reported numbers.

You can also report spam texts by forwarding them to 7726 (SPAM).