Notifications generated by rules
A rule is a customized command that helps you get the most out of your Xfinity Home system. Some of the rules that are most popular with Xfinity Home customers involve notifying you when a system event occurs, such as:- When the front door opens between 7:00 a.m. and 5:30 p.m.
- When a Water Sensor is triggered by the presence of water
- When the back door isn't opened between 8:30 a.m. and 9:00 a.m
Alarm messages
A special rule generates alarm messages when an alarm is triggered, alerting you to the alarm event and helping you to prevent false alarms. Unlike other rules, the alarm rule can't be changed, turned off, or deleted. Examples of alarm events that can trigger this rule include:- When a door or window sensor set as a perimeter zone is triggered while the system is Armed Away
- When a smoke detector is triggered by the presence of smoke or heat
- When an emergency alarm is triggered on the touchscreen
Separate messages are sent when an alarm is triggered and when it is canceled. Alarm messages are sent via email and text message to everyone in your Automation Contacts.
What about my emergency contacts? These contacts aren't related to system messages. These are the people who the Central Monitoring Station will call when an alarm occurs to verify that the alarm is valid and is not a false alarm. For more information on these contacts, see Add or change emergency contacts in the Xfinity Home app.
System alerts
Most system alerts tell you about a system problem, such as a lost connection or a device battery getting low. Occasionally, you might get an alert that reminds you of a new feature, such as 24/7 video recording. System alerts show up:
- In your Subscriber Portal
- In the Xfinity Home app
- On your touchscreen
You should try to resolve a system alert as soon as possible.