How to move your bill's monthly due date

Are you an Xfinity Home, Internet, TV, and/or Voice customer and need to change the monthly due date for your bill? You can do so online from your account. Read below to get started.

At this time, Xfinity Mobile customers can't change their monthly due date.

Eligibility and key reminders

To be eligible to move your bill’s due date, you must have completed at least one billing cycle, and your bill must not be past due. Once you change your bill’s due date, you need to keep that billing date for at least six months.

• If you’re an existing customer who recently moved, you’ll get a new account number and will need to go through at least one billing cycle before changing your bill’s due date.
  
  

Before you get started changing your due date, here are a few things to keep in mind:

• You can choose a new bill due date online on xfinity.com after signing in with your primary Xfinity ID and password.
  • If you need to, you can look up your Xfinity ID or reset your password.
  • Not sure which one is your primary username? Take a look at What's an Xfinity ID or the differences between user roles.
• Your account must be up to date, with no past due balances. If you are past due, after you make a payment, excluding Payment Arrangements and Scheduled Payments, for the full past due balance, you can change your bill’s due date. 
• Changing your due date won't cause late fees.
• After you make the request to change your due date, you can check the status of your request on xfinity.com.
• Your next bill may come sooner or later than normal.
  • This is a "transition" bill and may be higher or lower than a normal bill.
• Your new due date takes effect on the second bill after your request is completed.
• If you have automatic payments set up, they'll automatically update to match your new due date.

Change your monthly bill due date online

1. Sign in to xfinity.com.
2. Click the Account icon and then click Billing.
3. On the Billing page, scroll down to Bill Settings. Then, click Bill Due Date.
   • If you also have Xfinity Mobile, you need to click Bill Details first to see Bill Settings. You can then scroll down to Bill Due Date. 
     
     
     
4. Choose the new date by clicking the drop-down menu next to New bill due date. Then, click Continue.
   
   
   
   • Note: If you use automatic payments, the 29th, 30th, and 31st won't be selectable in the menu (some months don't have these dates).
5. On the next page, you'll see your current bill due date and the new date you chose. Click the Submit button to make the change.
   
   
   
   • You’ll also see a breakdown of the amounts of your bill until the change is officially made.
     • This is because it takes two billing cycles for the new date to take effect.
6. The next page confirms your due date has changed. Click Thanks, I’m Done to finish.
7. You'll receive a confirmation email with your new due date.
   • If you’re enrolled in automatic payments, the email will tell you when the automatic payments will be deducted from your account.
   • If you’re not signed up for automatic payments, you’ll get an email listing your new bill due date along with other billing details.

Change or cancel your request

Once you request the change, xfinity.com displays a banner letting you know the request is pending. While the request is pending, you can change or cancel this request by the date specified in the banner.

1. Click the Account icon and then click Billing.
2. On the Billing page, scroll down to Bill Settings. 
3. Then, click Bill Due Date.
   
   • If you also have Xfinity Mobile, you need to click Bill Details first to see Bill Settings. You can then scroll down to Bill Due Date. 
4. The next page shows the details of your request.
   
   
   
   • To cancel the request entirely, click Cancel Request next to Change Status.
   • You're asked to confirm the cancellation and notified that you'll keep your current due date.
     
     
     
   • To change the due date, click Edit next to Current bill due date and start the process over for choosing a new date.
     
     
     

Note: Once the status changes from Request pending to Request in progress, you need to wait six months to make further changes to your due date.

FAQs

Can I change my due date if I'm a new customer? What if I'm on a Seasonal Convenience Plan?
As long as you already received your first full bill cycle statement, yes, you can change your bill due date. If your first bill was a partial bill cycle statement, you aren't eligible to change your due date at this time.

How do I find out what my due date is now?
Go to your account and you'll see it on the Overview tab.

How will I know if my "transition" bill will be more or less than my regular bill?
You'll see an estimate of your next bill while making your changes.

What if I sign out of my account before I'm done making the change?
No worries! Your due date won't change. Sign back in to make the change.

Will changing my bill due date affect my future scheduled payments?
No, it won't affect any previously scheduled payments.