If you paid a deposit when you signed up for Xfinity services, it will be credited to your Xfinity account after 12 months if you haven’t missed a payment for six months, or after you make six consecutive months of on-time payments.
Your deposit will be applied to any balance owed on your Xfinity account when it's closed. If there's a credit balance remaining on your account, you'll receive a refund within four to six weeks.
Why haven't I received my deposit back after canceling services?
Any rented Xfinity equipment must be returned before we can credit the deposit to your Xfinity account. Learn how to return Xfinity equipment. If there’s a credit balance remaining on your account after you’ve canceled services and returned any rented equipment, you’ll receive a refund within four to six weeks.
FAQs
What happens if I cancel my Xfinity services before the deposit is applied to my account?Your deposit will be applied to any balance owed on your Xfinity account when it's closed. If there's a credit balance remaining on your account, you'll receive a refund within four to six weeks.
Why haven't I received my deposit back after canceling services?
Any rented Xfinity equipment must be returned before we can credit the deposit to your Xfinity account. Learn how to return Xfinity equipment. If there’s a credit balance remaining on your account after you’ve canceled services and returned any rented equipment, you’ll receive a refund within four to six weeks.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.