Learn how to use the Xfinity Home app to control your Door Locks.
What you'll need:
- Xfinity Internet or Xfinity Home.
- Access to the Xfinity Home app.
- A compatible Lock installed and operating according to the manufacturer's instructions.
- Xfinity Home: August, Kwikset or Yale.
- Xfinity Internet: August.
Locking and unlocking your lock
- Sign in to the Xfinity Home app.
- On the Overview screen, scroll down to the Door Lock tile. The Lock name is the name that you gave your Lock when you paired it to your system.
- Do you have multiple locks? If you have multiple Locks, make sure to use distinct names to avoid unlocking the wrong door.
- Do you have multiple locks? If you have multiple Locks, make sure to use distinct names to avoid unlocking the wrong door.
- The tile shows the current status of the Door Lock. Tap the Lock icon to lock or unlock your door.
That's it! You can now lock and unlock your Lock using the Xfinity Home app.
Having problems? Learn about troubleshooting your Locks.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.