We are sorry you are experiencing an issue with your Xfinity service. To locate and troubleshoot the error code you are receiving please follow the steps below.
How to find and resolve an error code
- Type the error code exactly as you see it into the Ask Xfinity search bar above (e.g., "XRE-00018", "Unable to Play Video," etc.).
- You can select to Ask the Xfinity Assistant or Search for the error code in support articles.
- If you select Ask the Xfinity Assistant, follow the prompts within Xfinity Assistant to troubleshoot and resolve your issue.
- If you select Search for the error code in support articles, see the Next Steps or Common Solutions sections within the article to troubleshoot and resolve your issue.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.