Check for a service outage

If one or more of your Xfinity services isn’t working, you can check to see if a service outage has been reported in your area.

If you don’t need instructions, you can visit the Outage Map or scan the QR code below.

Xfinity app

You can check for outages using the Xfinity app. Sign in to the Xfinity app and if your location is impacted, outage information appears.

Already using the app? Check for an outage in your area.

You can tap View outage details to see the following information:

• A basic description of the outage and what you can expect.
• The outage type and its cause.
• The estimated time to fix the outage and status of repairs (if applicable).

Xfinity Outage Map

You can use the Xfinity Outage Map to check for outages. In the Support page, scroll down and click the View Outage Map button.

You can search for any address serviced by Xfinity.

Using the Outage Map

To use the Xfinity Outage Map, sign in and click the house icon to view outage information for your location, including:

• A basic description of the outage and what you can expect.
• The outage type and its cause.
• The estimated time to fix the outage and status of repairs (if applicable).

If you are not signed in, enter your address and then you will see the information above.

You can click these additional options on the Xfinity Outage Map:

• The + and – buttons to zoom in and out on the map.
• Report an outage — If you’re experiencing service issues and an outage isn’t reported, click the Report an outage link. 

To see online Xfinity WiFi Hotspots, sign in or enter your address, and turn them on using the toggle switch.

Outage text message alerts

In some instances, we can determine your outage status.

If you've registered your mobile phone number for Xfinity text alerts, you receive proactive text messages for certain outage types. You also receive estimated resolution timeframes, periodic updates, and a final message when the services are restored.

Additionally, you can text OUT to 266278 (COMCST) to check for outages in your area. Data and messaging rates may apply.

You can also choose the option to Text me with updates to receive a text message update as soon as your Xfinity services are restored for the account you’re signed in under. To do this:

1. Access the Xfinity Outage Map.
2. Sign in using your Xfinity ID and password. 
3. Click Request Text Updates in the outage banner or by clicking your Home icon. 
   
   
4. Enter your mobile phone number in the field provided and select the Get a Text button.
5. You get a confirmation message saying you're signed up to receive a text when your services are restored.

Outage credits

If you were affected by a recent service outage, you may be eligible for a credit to your account. If your account meets eligibility, including not having reached the maximum credit limit, a credit will be applied automatically.

To see if you are eligible for a credit from a recent outage:

1. Navigate to the Support page.
2. Scroll down to Outage map and credit.
3. Click Check credit eligibility.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.