How can we help you?
Move service, lower your bill, or troubleshoot a connection issue. You can stay with Xfinity, or cancel services here.
It’s easy to take your services with you when you move.
Place a temporary seasonal hold on your home while you are away.
Update services when an account holder passes away
Cancel an account or transfer it to a new owner because the original account holder has passed away.
Suspend your service while on active military duty
Pause your service in the event of military deployment or location transfer
We can help you troubleshoot your connection with expert tips
Get the Xfinity App for real-time help and support
The easiest way to manage and troubleshoot your Xfinity experience 24/7 is with the Xfinity app
Download it for free from Google Play or the App Store, or text "APP" to 266278
If you are a residential customer and have a past-due balance, you may be eligible to pay it off in monthly installments while keeping your Xfinity services active.
Adjust your plan for your needs
Looking to keep your internet service but cancel your TV package? Or want to change your internet speed? Explore your options to get the most out of your Xfinity services.
Get more value by adding mobile
Switch to Xfinity Mobile and get the best price for two Unlimited lines.
Cancel in store or mail your cancellation request
You can visit a local Xfinity Store to cancel your Xfinity service in person. Find a store.
Or, you can send a letter with your first and last name, service address, account number, and phone number to:
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA
Looking to change or cancel NOW Internet? Click here to learn how to cancel or change your NOW Internet.