The Apple TV+ app is available on Xfinity X1, Xumo Stream Box, and Xfinity Flex!
Apple TV+ offers award-winning Apple Original series and films, including dramas, comedies, and sci-fi. There are new Apple Originals added every month.
To use the Apple TV+ app, you will need:
- A compatible X1 TV Box, Xumo Stream Box, or a streaming TV Box with Xfinity Flex.
- RNG150, Pace and Arris XG1v1, Arris Gen 2, Samsung XG2v2, and Pace Xi3 X1 TV Boxes and Pace Xi5 Flex streaming TV Boxes are not supported.
- Xfinity Flex is no longer available for new customers.
- Xumo Stream Box from Xfinity is the newest streaming device for new Xfinity Internet customers.
- You can learn more about Xumo by visiting xfinity.com/xumo.
- Any level of Xfinity Internet.
- A subscription to Apple TV+ with pricing available through Xfinity.
- Major League Soccer (MLS) Season Pass is available on the Apple TV+ app.
- For details, visit MLS Season Pass.
Access the Apple TV+ app on X1, Xumo Stream Box, and Xfinity Flex
The easiest way to access the Apple TV+ app is by saying “Launch Apple TV+” into your Xfinity Voice Remote.
Sign up and log in to the Apple TV+ app on X1, Xumo Stream Box, and Xfinity Flex
- Launch the Apple TV+ app.
- You can Explore Apple TV+ or Sign In to the Apple TV+ app.
- If you already have an account, select Sign in and press OK on your remote to enter the app. Sign in using your Apple ID and password.
- If you don’t yet have an account with Apple TV+, select Explore Apple TV+ and press OK on your remote.
- An Activation Code and a QR Code will display. You can either:
- Choose to use a browser on your PC or mobile device and enter the activation code at activate.apple.com to link your device, or
- Capture the QR code using your mobile phone camera or QR code reader to access Apple’s sign-in or sign-up flow.
- Follow the on-screen prompts to set up your billing details to complete your subscription.
To manage your subscription, go to tv.apple.com/settings.
Sign up for Apple TV+ and MLS Season Pass billed through Xfinity
If you are new to Apple TV+ or MLS Season Pass
- Visit xfinity.com to manage your subscriptions.
- Note: You will need to be logged in to your Xfinity account.
- Select the services you would like to add.
- For MLS Season Pass, you can select to be billed monthly or annually for the season.
- For MLS Season Pass, you can select to be billed monthly or annually for the season.
- Visit xfinity.com/yoursubscriptions.
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- This link will also be sent to your primary email address listed on your account once you purchase your subscription to Apple TV+ or MLS Season Pass.
- Note: You will need to be logged in to your Xfinity account.
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- You’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions. Click Activate next to Apple TV+ and/or Activate next to MLS Season Pass.
- You will be re-directed to Apple TV+ or the MLS Season Pass activation page. Click Continue.
- Enter the email address you’d like to use for your Apple TV+ account. Then, click Continue and follow the on-screen prompts.
- Note: If you are using an Apple device to activate, you are not required to sign in with your Apple ID.
If you already have Apple TV+ or MLS Season Pass
Follow the same steps above but instead of a new email address in Step 7, if you have an Apple TV+ or MLS Season Pass subscription from Apple, use the same Apple ID and Apple will transition your billing over.
Note: If you already have an Apple TV+ subscription with another provider or Apple One, manage your account with the service provider to avoid duplicate subscriptions.
Browse the Apple TV+ app on X1, Xumo Stream Box, and Xfinity Flex
Once you’ve logged in to the Apple TV+ app and have successfully synced your account, you can browse Apple Originals, movies, TV shows or search from the Apple TV+ app home page.
Note: Streaming content through the Apple TV+ app will count towards your monthly internet data usage. Learn more about X1 internet data usage.
Parental control settings
- Access to the Apple TV+ app can be locked by using an Application Lock.
- The Apple TV+ app is rated as TV-MA, so locking TV-MA under X1 Settings > Parental Controls > TV Rating Locks will also require the use of a Parental Control PIN to access.
- In addition, Apple TV+ has its own parental control settings you can access and modify.
Note: Once the Apple TV+ app is launched, your X1, Xumo Stream Box, or Flex parental controls settings will not guard against searches or playback within the app.
FAQs
Why can’t I access the Apple TV+ app on my X1 TV Box?
The app isn’t compatible with RNG150, Pace Xi3, Samsung XG2v2, Arris and Pace XG1v1 X1, and Arris Gen 2 TV Boxes. If you have one of these, you can exchange it on X1 by choosing the Apple TV+ app tile and following the prompts to swap out your TV Box. Please note that you also need a subscription to Apple TV+ to access content within the app.
Why can’t I access the Apple TV+ app on my Flex streaming TV Box?
The app isn’t compatible with Pace Flex Xi5 streaming TV Boxes. If you have one of these, you can exchange it on Flex by choosing the Apple TV+ app tile and following the prompts to swap out your streaming TV Box. Please note that you also need a subscription to Apple TV+ to access content within the app.
How many devices on my account can stream Apple TV+ at once?
Currently, you can have up to six simultaneous streams with Apple TV+.
If I sign in to the Apple TV+ app on one TV Box in my home, do I have to sign in again on a different TV Box in my home?
Yes, you will have to sign in to the Apple TV+ app separately on each of the TV Boxes in your home.
Does watching content on these apps count against my Xfinity Internet data usage?
Yes. Because content from these apps is delivered over your Xfinity Internet service, it's subject to the same rules, terms and conditions that affect Xfinity Internet service, including any data usage plans that may apply.
Is Apple TV+ in HD?
Yes.
Is Apple TV+ in 4K?
4K content is available if you use the Apple TV+ app on X1 and have an Xi6 TV Box, or on Flex with an Xi6 or XiOne streaming TV Box (along with a compatible 4K or 4K/HDR TV).
Note: 4K content on the Apple TV+ app on X1 is not available on XG1v4 X1 TV Boxes.
How can I access the free sampled content?
Xfinity is not currently offering a promotion. Check out the Apple TV+ website for their promotions.
Will my Apple TV+ or MLS Season Pass charge be on my Comcast bill?
Yes, customers will see a charge for Apple TV+ and/or MLS Season Pass on their Xfinity bill when they order through Xfinity.com or through an agent. If you subscribed through Apple directly for Apple TV+ or MLS Season Pass, it will not appear on your Xfinity bill and any billing-related questions should be directed to Apple TV+ support.
How can I manage my Apple TV+ and MLS Season Pass subscription, including cancellations?
If billed through Xfinity for Apple TV+ and/or MLS Season Pass, customers can cancel their subscription on xfinity.com or through an Xfinity Representative.
If billed directly through Apple, for more information on your Apple TV+ subscription, visit tv.apple.com/settings.
I forgot my Apple TV+ username or password. How do I find my username or reset my password?
Please visit Apple's password recovery page to recover your Apple TV+ username or reset your password.
How do I block access to this app?
There are several ways you can set parental controls for these apps:
- Block content by selecting Settings > Parental Controls > TV Rating Locks > TV-MA.
- Once locked, you will need to enter a Parental Control PIN before you can access the app.
- Block access to the app using an Application Lock.
Note: Once an app is launched, X1 parental control settings won't guard against content searches or playback within the app. To manage Apple TV+ parental control settings, visit tv.apple.com/settings.