In an increasingly connected world of mobile communications, the threat of scams presents a significant risk to your personal and financial security. We’re committed to protecting you and your personal information so we’re taking additional steps to help by offering a Number Lock for your Xfinity Mobile or NOW Mobile line.
Number Lock is free and helps prevent the unauthorized transfer of your number to another device or service provider. When turned on, Number Lock helps protect you from SIM swap and port-out fraud. It also helps prevent bad actors from accessing or making changes to your account details, moving your mobile number to another carrier, receiving calls and texts, or accessing your personal accounts.
Turning on Number Lock is easy! Just follow the steps below for each line you want to turn on Number Lock.
Turn on or off Number Lock in the Xfinity app
Turn on Number Lock
To turn on Number Lock in the Xfinity app:
- Log in to the Xfinity app using your Xfinity ID and password.
- Enter the one-time passcode (OTP) if you have two-factor authentication turned on.
- Tap the Services tab.
- Under the Mobile section, select Mobile lines and data usage.
- Tap the line that you wish to lock.
- In the bottom-third of your screen, under the Line management section, select Number Lock.
- Tap Turn On Number Lock.
- You then get a confirmation message letting you know Number Lock is on.
- You’ll also get an email letting you know it was turned on.
- Follow the steps above if you want to turn on number lock for additional lines.
Turn off Number Lock
If you want to transfer (or port) your number to another service provider or if you want to activate an existing line on a new device, you need to ensure Number Lock is turned off. To turn it off in the Xfinity app, follow the steps above and then tap Turn off Number Lock.
- Log in to the Xfinity app using your Xfinity ID and password.
- Enter the one-time passcode (OTP) if you have two-factor authentication turned on.
- Tap the Services tab.
- Under the Mobile section, select Mobile lines and data usage.
- Tap the line that you wish to unlock.
- In the bottom-third of your screen, under the Line management section, select Number Lock.
- Tap Turn off Number Lock.
- You then get a confirmation message letting you know Number Lock is off.
- You’ll also get an email letting you know it was turned off.
Turn on or off Number Lock online
Turn on Number Lock
- Log in using your Xfinity ID and password.
- Enter the OTP if you have two-factor authentication turned on.
- Navigate to the Devices tab on your account page.
- Select the line which you wish to unlock.
- Click Turn on Number Lock. You’ll get an email letting you know if was turned on.
Turn off Number Lock
If you want to transfer (or port) your number to another service provider or if you want to activate an existing line on a new device, you need to ensure Number Lock is turned off. To turn it off online, follow the steps above and then click Turn off Number Lock. You’ll get an email letting you know it was turned off.