Revised and Effective: May 17, 2018
Summary (Jump to Full Policy)
- any versions of these sites and services that are optimized for mobile browsing;
- Xfinity Wi-Fi, if you are not an Xfinity Internet subscriber; and
- a Comcast-provided email address (such as email@example.com), if you are not an Xfinity Internet or Xfinity Voice subscriber.
If you have an unresolved a privacy or data use concern that we have not addressed to your satisfaction, please contact our U.S. – based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
The Information Comcast Collects and How it is Used and Shared
We want you to understand what kinds of information may be collected about your use of any of the Comcast Web Services, and what we might do with that information.
Comcast collects two types of information from people who use Comcast Web Services: (i) information that identifies a specific person using a website or app, and (ii) activity information about a person's use of one of the Comcast Web Services without identifying him or her. The Comcast Apps (as defined below) use your mobile device's location services in accordance with the notice and choice settings provided by your device's operating system. We may also collect information about such people from other companies inside and outside the Comcast family of businesses.
Information that Identifies Someone
Information that identifies a particular person is "Personally-Identifiable Information" or "PII." PII can include the person's name, address, social security number, financial account number, or phone number. We will not share this information with an advertiser, and we will not share it with another website or company, unless you tell us to (for example, if you want to post information about what you watch on a Comcast Web Service on your Facebook page). We use PII to provide services to you. For example, we may use it to bill you for services, to check your credit, to confirm your identity when you login, or to communicate with you. Sometimes we use other companies to help us provide our services. We may share your information with these companies, but they are required to protect it and to use it only to provide services to you.
Information that Does Not Identify a Specific Person
Information that does not identify a specific person is "Non-Personally-Identifiable Information" or "non-PII." It could be an anonymous personal record of online activity, or information you put in a profile - like your zip code, or your gender (when it's used without your name or other PII). We routinely collect this kind of information and use it to improve your experience, for example, by showing you content and advertising that may be more relevant and interesting to someone like you. Sometimes we share this non-PII with other companies that help us deliver and improve our services.
Your Information May be Shared Among Comcast Companies
The Comcast Web Services are provided by various companies that are part of Comcast. We may share the information we collect with our affiliates that offer other Xfinity and Comcast-branded products, services and applications, for example, to make it easier to manage your home Wi-Fi network. We may also share information about you with our affiliates and other Comcast companies (including NBCUniversal-branded companies and other non-Comcast or non-Xfinity-branded affiliates) for marketing and advertising purposes when we have any required consent to do so.
Disclosure of your Information
We respect and protect your privacy, but it is possible that we may be required to provide information about you to a court or law enforcement agency. In these cases, we will only disclose your information if we are legally required to do so-if we receive a valid subpoena, court order, or search warrant, for example. We may also disclose information about you in order to defend claims you may bring against the company.
You may choose not to register for any one of the Comcast Web Services (or for all of them) if you do not want to share information that identifies you when you use that service.
If you register for certain Comcast Web Services we will give you a chance to create a profile. We may use some of the information in that profile to choose the content and advertising we think you would like to see.
When you register, we may also send you email about other products and services. You may choose not to receive these messages. However, we will still send you email with information about the specific services you use.
Blogs, Forums, and Surveys
Information Sharing with Social Networking Sites
- the websites comcast.net, tv.xfinity.com, my.xfinity.com, xfinityhomesecurity.com, and internet.xfinity.com, excluding certain co-branded websites and web services provided by third parties through contractual arrangements with Comcast, as further described below (the "Comcast Sites"); and
- Xfinity Wi-Fi, if you are not an Xfinity Internet subscriber; and
- a Comcast-provided email address (such as firstname.lastname@example.org), if you are not an Xfinity Internet or Xfinity Voice subscriber (collectively, (1) through (5) are referred to as the "Comcast Web Services").
2. Resolving Customer Privacy Questions
If you have an unresolved privacy or data use concern that we have not addressed to your satisfaction, you may also contact our U.S. – based third party customer dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request to try to help resolve the issue.
3. Collection of Information
Comcast, or third parties acting on Comcast's behalf, routinely log non-PII that is automatically generated when all users visit or use the Comcast Web Services (including both the Comcast Sites and Comcast Apps), as a by-product of the user's activities ("Web Services Log Data"). This information includes, but is not limited to HTTP header information that is automatically passed between a user's device and the Comcast Web Services, such as the browser being used at the time, the operating system being used at the time, the UDID of the device (if the device being used to access the Comcast Web Services is a mobile device) and the URL of the webpage or other asset within the Comcast Web Services that is being requested. This information may also include details relating to the activities users perform within the Comcast Web Services, such as what links they click on, in what order they access specific web pages within the Comcast Web Services, the search queries they perform on the Comcast Web Services, and the devices and Wi-Fi networks that users set up and manage.
Some of the Comcast Web Services allow you to store certain details and preferences that help you personalize that Comcast Web Service ("Preference Data"). This non-PII may include ZIP code, gender, favorite genre to watch on television, preferred type of news, and device names and associations. We do this so that you do not have to enter this data every time you return to the Comcast Web Services. We may also use the Preference Data to deliver other personalized services and features of the Comcast Web Services.
We use analytics software on some of the mobile applications that are Comcast Web Services. We do this to better understand the functionality of our mobile applications on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we collect using the analytics software to any PII you submit within the mobile application.
Comcast asks you to provide certain information when you initially register to use any of the Comcast Web Services and then afterwards may ask you to provide additional information when you use certain Comcast Web Services for the first time. In addition, Comcast also collects information about your use of any of the Comcast Web Services as a registered user. Some of the Comcast Web Services permit you to establish secondary accounts, and if you do so we collect similar information in order to establish and maintain those accounts. When you allow others to use or access the Services through your account, we collect information about their use, as well.
This table summarizes the different types of information that we may collect from you when you register for any of the Comcast Web Services and use one of the Comcast Web Services as a registered user.
When you create an account for any of the Comcast Web Services or subsequently modify your Registration Data
First and last name, username, password, email address, mailing address, location, phone number, and gender
The first time you access certain Comcast Web Services after you have created an account or subsequently modify your Profile Data
Additional email addresses, lists of people to connect with through certain Comcast Web Services, school affiliations, movie genre preferences, notification preferences for products and services made available by Comcast and device names, policies, and associations
When you log-in to your account and use any of the Comcast Web Services
Flagging or rating news articles, movies, television shows or other content, posting blog entries or comments, sharing URLs, and content and data feeds from non-Comcast social networks or services that you choose, and device and network identifiers, connection, and usage information
Most Comcast Web Services have their own pages where you can manage certain portions of your Registration Data and Profile Data relevant to that specific service.
Demographic and Other Information
We may obtain additional information about you from third parties such as demographic data (for example, gender, age, and census records, etc.), location data (for example, designated market area, zip code, etc.), interest data (for example, sports, travel, and other recreational activities, shopping preferences, etc.), or purchase data (for example, public records, loyalty programs, etc.). We may combine the information we collect from third parties with information in our business records, including information about your use of the Comcast Web Services, and information about your use of other products, services, websites, and applications from Comcast.
If you choose to use our referral service to tell a friend about a Comcast Site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Comcast Site. We do not store this information and use it for the sole purpose of sending this one-time email and tracking the success of our referral program.
User Access and Choice
We will retain Your Data for as long as your account is active or as needed to provide you with the Comcast Web Services, or as otherwise necessary to help us improve our products and services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements with you.
Tracking Technologies and Comcast's Data Collection
Certain Comcast Web Services may use different types of cookies, like HTTP cookies (sometimes referred to as "browser cookies"), Flash cookies (sometimes referred to as "Flash LSOs"), and HTML5 local storage (sometimes referred to as "LS" or "LS cookies"). For more information on controlling HTTP cookies and these cookies, please see Section 8, below.
4. Use of Information
- Customize, measure, and understand your use of the Comcast Web Services, and the content, features, and advertising provided through them;
- Enforce our Web Services Terms of Service and detect fraud and other illegal activities;
- Bill and collect for any applicable fees or charges;
- Provide customer service and technical support for the Comcast Web Services for performance, configuration, usage, and management and troubleshooting of the services and any devices or networks you use with them;
- Authenticate access to your account;
- Improve our services and identify and develop new products and new services;
- Let you know about new products or services from Comcast or other companies we work with as well as promotional offers from Comcast or others we work with.
- Update any hardware, software, or other tools that we provide in conjunction with the Comcast Web Services.
Comcast may use the information we collect for internal business purposes, such as delivering the Comcast Web Services, determining how much traffic certain portions of the Comcast Web Services receive, for license reporting and assessment of service levels, to better understand how the Comcast Web Services are used, to gauge traffic patterns and determine what types of content, devices, and services are most popular with users of the Comcast Web Services, and determining which search queries on certain Comcast Web Service are the most popular.
Comcast may also use the information it collects to customize the Comcast Web Services and make them more relevant to you. For example, Comcast may use this data to determine which news articles, movies, or television shows to recommend to you.
Comcast may use your Registration Data to verify that you are the person authorized to use the Comcast Web Services or to manage your account. Comcast may also use your Registration Data to determine whether your Xfinity Stream subscription allows you to access premium content or services offered through some of the Comcast Web Services. For example, Comcast may use this subscription information to permit you to access, via one or more of the Comcast Web Services, certain programming included in your Xfinity Stream package or to recommend additional Comcast products and services that it thinks may be of interest to you.
5. Sharing of Information
Comcast uses third parties to assist us in delivering parts of the Comcast Web Services to you, such as hosting, technical integration, marketing, analytics, customer service, and fraud protection. We may share portions of the information we collect with these third parties to the extent necessary for them to provide these services. These companies are acting on Comcast's behalf and are required, by contract with Comcast, to keep this information confidential and are only authorized to use it for specific purposes. As described in more detail below, Comcast may also provide non-PII to third parties who deliver ads to you on Comcast's behalf. Comcast will not provide your PII to these advertisers unless you expressly authorize us to do so.
Comcast may also share non-PII with third parties. For example, Comcast may share traffic data for one of the Comcast Sites with a third party that analyzes and publishes website traffic surveys. Or Comcast may share Web Services Log Data and Preference Data with one of the providers of Xfinity TV movies on TV.Xfinity.com, so that Comcast and the provider can determine what additional movies that provider should show on that site. Section 7 tells you more about the choices you have relating to this type of sharing.
Comcast may also share the data it collects with our affiliates that offer other Xfinity and Comcast-branded products, services and applications to help us provide you with the Comcast Web Services, other cross-platform products and services, advertising, and promotional offers that may be of interest to you. For example, Comcast will share your Registration Data with an affiliate, so that affiliate can provide you with online access to content from premium networks that are part of your Xfinity TV subscription if you have signed up for that service, and to make you aware of other Comcast products and services it thinks may be of interest to you. This sharing occurs when you sign up for and use these other services, and may be necessary for us to provide them. We may also share information about you with other Comcast companies (including NBCUniversal-branded companies and other non-Comcast or non-Xfinity-branded affiliates) for marketing and advertising purposes when we have any required consent to do so.
You may authorize other websites such as Facebook to access and publish on their websites some of Your Data, including your Activity Data. In addition, certain Comcast Web Services allow you to import information from websites such as Facebook to use within the Comcast Web Services. If you provide Comcast with your credentials for this kind of Internet service and use the features of the Comcast Web Service that share information across these Internet services, or, if one of these Internet service contacts Comcast using your Comcast Web Services credentials and asks to have access to certain portions of Your Data, Comcast will treat this as your authorization to share these portions of Your Data with that Internet service.
6. Online Tracking
Comcast participated in the World Wide Web Consortium's (W3C) process to develop a "Do Not Track" standard. Given that the definitions and rules for such a standard have not yet been established, Comcast does not yet respond to "Do Not Track" signals sent from browsers.
The Comcast Web Services comply with the applicable rules of the Digital Advertising Alliance (DAA) Self-Regulatory Program. The program permits you to opt out of receiving certain targeted advertising and device tracking from participating companies. Go to the Advertising page at http://my.xfinity.com/adinformation/ and select the Ad Choices icon to make your opt out selections.
We also use the Adobe Experience Cloud to personalize and improve the performance of our websites, apps, social networking pages, and marketing messages. If you do not wish for us to use your information as part of this program, you can opt-out at https://www.adobe.com/privacy/opt-out.html#customeruse.
7. Advertisements and Promotional Offers
Comcast, or third parties acting at Comcast's request, may deliver advertisements to you through certain Comcast Web Services and other websites, depending on whether you are a registered user or not, as described in more detail below.
We, or our advertising providers, automatically deliver ads to all users on certain Comcast Web Services, whether the users are registered or not, based on non-PII including, but not limited to: (i) the HTTP header and other information that is customarily passed between a user's device and the Comcast Web Services; (ii) the type of web page that is being displayed, such as a news or sports page; or (iii) the content on the page that is shown, such as a sports article about a certain team or a movie review for a particular movie. Because this advertising activity automatically applies to all users and it is purely contextual, this type of advertising delivery cannot be customized or controlled by individual users.
If you are a registered user, Comcast, or service providers acting at Comcast's request, may use Your Data, regardless of where we gathered this information, to determine what type of ad to display to you on certain Comcast Web Services and other digital properties. In addition, some of the graphical display, text, and other ads sold by Comcast and promotional offers from Comcast on certain Comcast Web Services and other digital properties are customized for you based on the ZIP code of your Xfinity Internet service address, information about your current subscription, or use of Comcast products and services. If you do not want this information to be used to serve you targeted ads or promotional offers, you may opt-out here. Please note this does not opt you out of being served with any advertising; you will continue to receive advertisements and ads from third parties, but they may not be as relevant to you.
8. Advertising Networks and Advertising Sold By Content Providers
Some of these companies may combine information they collect in connection with the Comcast Web Services with other information they have independently collected relating to your web browser's activities across their network of websites. These companies collect and use this information (which may include PII or information that can be used to contact you online) under their own privacy policies. More information about these companies, their privacy policies, and the opt-outs they offer can be found here.
9. Communicating with You
Comcast may use your Registration Data to send you a confirmation email verifying the ownership of the email addresses provided in your Registration Data and to send you service-related communications about the Comcast Web Services. In addition, Comcast may send you promotional or commercial email relating to each of the Comcast Web Services for which you have activated your account. You can opt-out from receiving this promotional or commercial email by following the instructions contained in the emails or by going to: http://www.comcast.com/preferences (manage your promotional email offers from Comcast) and following the directions there.
From time to time, we may send you push notifications on some of the mobile applications that are Comcast Web Services. We do this to update you with any information or other communications that relate to your use of these mobile applications. If you no longer wish to receive these notifications, you may turn them off on your mobile device. To ensure you receive proper notifications, we will need to collect certain information about your mobile device such as operating system and user identification information.
10. Signing in Using Non-Comcast Credentials
Comcast may allow you to access portions of the Comcast Web Services by signing in using your username or other identifier from another Internet service, such as Google or Facebook ("Non-Comcast Username"). This other Internet services will authenticate your identity and provide you the option to share certain information with us, such as your name or email address. Comcast will treat your Non-Comcast Username and any additional information that the relevant Internet service provides to Comcast about you as Your Data.
11. Participating in Blogs, Forums, and Surveys
If you post comments to any of the blogs, forums, or other editorial sections of the Comcast Web Services, any information you submit there can be read, collected, or used by other users of the Comcast Web Services and any PII you post could be used to contact you. We are not responsible for PII you choose to submit through these features.
Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of the Comcast Web Services.
We may provide you the opportunity to participate in surveys on the Comcast Web Services. If you participate, we may request certain PII from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name), and demographic information (such as zip code). We use this information to improve the Comcast Web Services and other Comcast products and services.
Comcast uses industry standard approaches to securely store, control access to, and make appropriate use of Your Data, and we require our contractors and other providers to do so as well. However, no security measure is completely effective and Comcast cannot guarantee the complete security of the information we collect. If you don't want Comcast to know any particular information about you, you should not register to use the Comcast Web Services or include it in anything that you submit or post to Comcast, including posts on a Comcast Site or emails to Comcast. More information on Internet security can be found here: https://internetsecurity.xfinity.com/.
Comcast also takes additional steps to increase the security and reliability of customer communications. We do not read your outgoing or incoming email, file attachments, video mail, private chat, or instant messages. However, we (along with our third-party providers) use software and hardware tools to help prevent and block "spam" emails, viruses, spyware, and other harmful or unwanted communications and programs from being sent and received over Comcast.net email and the Comcast Web Services. These tools may automatically scan your emails, video mails, instant messages, file attachments, and other files and communications in order to help us protect you and the Web Services against these harmful or unwanted communications and programs. You can learn more about Comcast's anti-spam approach at https://www.xfinity.com/support/internet/reducing-spam-email.
We follow generally-accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Comcast Web Services, you can contact us.
As an additional security precaution, neither Comcast nor any of our authorized service providers will ask you for your Comcast password in an email, over the telephone, or in an online support forum or chat area. Do not give your Comcast password to anyone in an email, over the telephone, or in an online support area.
13. Disclosures of Information
14. Special Note About Children
Comcast does not knowingly collect PII from anyone under the age of 13 through any of the Comcast Web Services. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, email addresses, and telephone numbers) over the Internet, to Comcast or to anyone else.
15. Your California Privacy Rights
California law permits its residents who provide personal information to a business creating an established business relationship as a customer to request and receive information about the business' disclosure of certain categories of personal information to other companies for their use for direct marketing. If you are a California resident and a customer of any of the Comcast Web Services, you can request a copy of this information from Comcast by sending email to Comcast_Web_Privacy@Comcast.com or a letter to Comcast Cable Communications Management, LLC, Attn: California Direct Marketing Information, One Comcast Center, Philadelphia, PA 19103. Please include the name, street address, and email address on the account or registration you created to become a customer of any of the Comcast Web Services in all requests.
16. Change of Ownership or Other Business Transition
18. Users Outside of the United States
19. Contacting Comcast & Customer Support
You can find customer support and help information at https://www.xfinity.com/support/. Some online support areas and tools may ask you to provide information to Comcast to help us address your questions or problems. We may also make software tools available to help configure your device's or network's settings, or collect information from your device or network to help us provide support to you. If you choose to provide this information to Comcast or use these tools, we will use the information only for customer support purposes.
20. Special Note about Xfinity Wi-Fi
Improving and Operating the Wi-Fi Service
Comcast may record non-PII about your use of the Wi-Fi Service for purposes of improving the efficiency and effectiveness of the Wi-Fi Service and to automate repeated logins to the Wi-Fi Service from the same device, and may associate that information with PII for account management purposes. Besides the location of the Wi-Fi Service access point to which you log in, and aggregated usage data from that access point, we record the media access control address ("MAC Address") associated with the device you use to access the Wi-Fi Service to enable you to log back in during the time you have signed up for access, and we may track the time(s) and location(s) of the access point(s) you use to access the Wi-Fi Service. The MAC Address is a short series of numbers unique to your phone, laptop, tablet or other Wi-Fi-enabled device.
Comcast may ask for your email address and home zip code if you sign on to the Wi-Fi Service and you are not an Xfinity subscriber or you are an Xfinity subscriber but your subscription does not include access to Xfinity Wi-Fi. We will use the email address you provide when you sign in to send you service messages and we may send you promotional messages regarding Xfinity products or services you might be interested in based on the zip code you provide. Any promotional email that we send will include a way to opt out of receiving additional messages. If you sign in to the Wi-Fi Service again, you might receive an additional message, which again will include an opt-out link. If you have otherwise provided your email address to Comcast, or Comcast has already obtained your email from another source, then Comcast may already be sending you promotional emails about our products and services. You may contact Comcast at 1-800-COMCAST to ask us to put your name on our internal company "do not mail" list so that you do not receive marketing or promotional postal mail from us. In addition, you may choose to opt out of promotional emails about Comcast's products and services by going to the web page located at www.comcast.com/preferences and following the instructions there.
Changes to Information
You may review and change PII that you provide to us through the Wi-Fi Service by returning to the pages where you entered it, and reviewing or changing the information directly. You may also request changes to your payment information if you are a pay per use customer of the Wi-Fi Service, by calling Comcast at 1-800-XFINITY, where you will be required to verify your identity.
Revised and Effective: May 17, 2018