If you're traveling the world, you can take Xfinity Mobile with you. International roaming is supported for phones and tablets in over 200 countries. If traveling in one of the over 200 countries that support international roaming, you can talk, text message, and use data — just like at home.
For the first 45 days after activation, you can only make calls to the US, Canada, Mexico, and within any country you are visiting. After this period, you'll be able to call any country worldwide.
If you are currently traveling internationally and your phone displays “No Service”, you can manually select a carrier. See the If you have roaming issues while traveling internationally section below for more information.
If you’re already abroad and need assistance, call us for free at 1-720-728-5462.
International rates
There are two ways you can pay for calls, text messages, and data when you’re traveling abroad with Xfinity Mobile.
Global Travel Pass
Effective March 22, 2024, new Xfinity Mobile customers with unlimited data (either Unlimited or Unlimited Plus) have calls, text, and data to and from Mexico and Canada included with their service. If you have the By the Gig data option, you will continue to pay $5 per day to use the Global Travel Pass in Mexico and Canada. Upgrade your plan by heading to your account online or in the Xfinity app.
Add Global Travel Pass to any phone line and pay a flat rate for calls, text messages, and data for $10 per day per line in over 170 covered countries, or $5 per day per line in Mexico and Canada only. Global Travel Pass includes 512 MB of LTE data per pass per day, then data is available at 2G speeds. Data used while abroad will count toward your By the Gig or Unlimited data option.
Global Travel Pass does not cover usage on cruise ships or airplanes.
Pay as you go
You can always pay as you go for each call made, text message sent, and MB of data used while abroad. Pay-as-you-go rates vary by country. This is your default international data option — even if you’ve selected Global Travel Pass, you’ll pay as you go in countries where Global Travel Pass isn’t available.
Before you travel internationally
Step one: Turn on international data roaming
You can check if international data roaming is already enabled on your Xfinity Mobile lines under International travel in the Activity tab in the Xfinity app or Xfinity Mobile My Account.
To qualify for international data roaming, you need to complete and pay for at least one Xfinity Mobile bill cycle (military personnel are exempt) and cannot have a past-due balance on your account.
If you meet these requirements, international data roaming will be enabled on your Xfinity Mobile line automatically when adding Global Travel Pass.
Step two: Prepare your device
Make sure your device is enabled for data roaming. You must do this through your device’s settings.
Step three: Search rates
Search ahead of time to see the pay-as-you-go rate for each country you’re traveling to, or if that country is covered by Global Travel Pass.
If you have roaming issues while traveling internationally
Try turning on airplane mode for about 30 seconds. Then turn off airplane mode and let your phone automatically select the best network.
If you're currently traveling internationally and your phone displays “No Service,” you can manually select a carrier by following the steps for your phone type below.
iPhones
- From the home screen, select Settings.
- If the Settings app isn’t visible on your home screen, try swiping left from the edge of the screen to open the app library.
- Select Cellular.
- Select Cellular Network or Network Selection.
- The option you see may vary depending on your iOS version, device model and location.
- Tap the Automatic switch to turn this setting off.
- Please allow up to two minutes for the carrier names to appear.
- Once available networks appear, select the desired carrier (e.g., Verizon, Vodaphone, etc.).
Samsung phones
- Slide your finger down starting from the top of the screen.
- Select Settings.
- Select Connections.
- Select Mobile Networks.
- Select Network Operators.
- Choose Select Manually.
- Please allow up to two minutes for the carrier names to appear.
- Once available networks appear, select the desired carrier (e.g., Verizon, Vodaphone, etc.).
Google phones
- Slide up the bottom menu.
- Select Settings.
- Select Network & Internet.
- Select Mobile Network.
- Turn Roaming on or off.
Motorola phones
- From the Home screen, swipe up to access all apps.
- Navigate to Settings, then Network & Internet, then Mobile Network.
- Tap Roaming to turn on or off.
- If prompted, read the “Attention” note about roaming charges and tap OK if you agree.
Additional information
If you still need assistance while traveling abroad, contact Xfinity Mobile’s dedicated international roaming support number, 1-720-728-5462.