Old devices are valuable, too!
When you purchase a new device from Xfinity Mobile, you have options on what to do with your old device. You can:
- Trade it in and receive a check for the assessed value of your trade-in device, or
- Qualify for limited time trade-in offers, which may give you a monthly bill credit on your Xfinity Mobile bill for a period of 24 months.
All trade-in devices are processed through Assurant and USPS, our trade-in partner. Get started by:
- Visiting your nearest Xfinity Retail Store.
- Ordering a new device from our website.
- Chat with Xfinity Assistant.
If your old device is eligible for an early upgrade, find out how to complete the steps to trade in your current device and purchase a new one through the Early Upgrade program.
Notes:
- Before trading in your device, you are responsible for removing all information from your device — including confidential, proprietary, or personal information.
- If you have any questions about erasing personal information from your device, refer to the owner's manual, manufacturer's website, or review our device troubleshooting support page.
Read on to learn more about how trade-ins work.
Trade in your device at an Xfinity Retail Store
- Visit your nearest Xfinity Retail Store.
- When purchasing a new device, you can talk to a retail consultant about trading in your old device — just make sure you've backed up your data first!
- A retail consultant will evaluate the trade-in eligibility of your device based on its make, model, and current physical and working condition.
- If your device is eligible to trade in, the retail consultant will review options with you, which will include the assessed value of your old device and may include:
- A check for the amount of the assessed value of your trade-in device.
- Or, if you qualify for a limited time trade-in offer, a monthly bill credit on your Xfinity Mobile bill for a period of 24 months.
- If your device is eligible to trade in, the retail consultant will review options with you, which will include the assessed value of your old device and may include:
- If you accept a trade-in offer, the retail consultant will confirm that your device is ready to send to Assurant for processing.
- This means confirming your device is eligible for the trade-in (as described below) and that prior to giving your device to the retail consultant you:
- Backed up your information and data.
- Disabled Find My iPhone.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- There may be a delay before you are able to complete this process based on your device’s settings.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- Performed a factory reset on your Apple or Android device.
- Notes:
- Once you perform a factory reset on your Apple or Android trade-in device, you will no longer be able to access any information or data on this device.
- If you purchase a pre-order or backordered device, a trade-in later offer is initiated.
- You retain your trade-in and then mail the device through USPS to Assurant within 21 days of our shipment of the new device to you.
- You'll get an email confirmation where you can view the status and progress of your trade-in offer.
- This means confirming your device is eligible for the trade-in (as described below) and that prior to giving your device to the retail consultant you:
- Once the retail consultant has determined your device is ready to be sent to Assurant for processing, the following will occur:
- If you choose to receive a check and trade in your device with a retail consultant, you'll get an email confirmation where you can view the status and progress of your trade-in offer.
- You’ll get a check in the mail for the assessed value of your old trade-in device within 30 days from you giving your trade-in device to the retail consultant.
- Note: Once you turn over your device to a retail consultant, you can't get it back.
- If you choose to receive a check and hold on to your device, you'll get an email confirmation where you can view the status and progress of your trade-in offer. Make sure you’ve:
- Backed up data and deleted personal information.
- Disabled Find My iPhone.
- Performed a factory reset your Apple or Android device.
- Once you perform a factory reset, your Apple or Android trade-in device you will no longer be able to access any information and data on your trade-in device.
- Within 30 days of Assurant receiving your trade-in device, you’ll get a check in the mail for the assessed value of your old trade-in device.
- If there’s an adjustment to your offer based on a change to the condition of your trade-in device when it was evaluated by the retail consultant and the condition of your trade-in device when received by Assurant, you’ll get an email with an adjusted offer.
- You'll have 14 days from the date the email was sent to accept the new offer or ask Assurant to return your trade-in device to you at no cost.
- Note: If you take no action within the 14 day period, Assurant will process your trade-in at the adjusted offer value — which may be $0.
- You'll have 14 days from the date the email was sent to accept the new offer or ask Assurant to return your trade-in device to you at no cost.
- If you receive an adjusted trade-in offer from Assurant, you won't be able to cancel your new device order at that point.
- You have 14 days from when your new device was shipped or purchased in a retail store to return or exchange the device.
- Learn more about our returns policy.
- You have 14 days from when your new device was shipped or purchased in a retail store to return or exchange the device.
- If there’s an adjustment to your offer based on a change to the condition of your trade-in device when it was evaluated by the retail consultant and the condition of your trade-in device when received by Assurant, you’ll get an email with an adjusted offer.
- If you qualify for a limited time trade-in offer, choose to receive a monthly bill credit and trade in your device with the consultant, you'll see that credit applied to your first bill after the date you purchase your new device.
- If you qualify for a limited time trade-in offer, choose to receive a monthly bill credit and hold on to your device, credits will begin after the trade-in device is received by Assurant in the expected condition.
- Notes:
- A trade-in later offer is rejected when you do not send in a trade-in device in the assessed condition, send the trade-in device late (post 21 days of the shipment of the new device), send the incorrect model of the trade-in device, or send a damaged trade-in device.
- In this instance, the trade-in device will be returned, the promotion is canceled, and you will be charged full price for the newly purchased device.
- Once Assurant has received your trade-in device in the assessed condition, promotional credits should be applied within 2-3 billing cycles.
- You may see multiple credits applied to one bill.
- A trade-in later offer is rejected when you do not send in a trade-in device in the assessed condition, send the trade-in device late (post 21 days of the shipment of the new device), send the incorrect model of the trade-in device, or send a damaged trade-in device.
- Notes:
- If you choose to receive a check and trade in your device with a retail consultant, you'll get an email confirmation where you can view the status and progress of your trade-in offer.
Trade in your device online or by calling us
- Visit us online.
- We’ll help you evaluate the trade-in eligibility of your old device based on its make, model, and current physical and working condition when you decide to purchase a new device.
- If your trade-in device is eligible, you'll get some trade in options which may include:
- A check in the amount of the assessed value of your trade-in device.
- Or if you qualify for a limited time trade-in offer, a promotional monthly bill credit on your Xfinity Mobile bill for a period of 24 months.
- If your trade-in device is eligible, you'll get some trade in options which may include:
- If you accept an offer, you need to mail your trade-in device within 21 days of when we ship your new device to you.
- You must send in your trade-in device using the shipping label that’s in your trade-in confirmation email.
- Before you mail your trade-in device, make sure you’ve:
- Backed up your data and deleted your personal information first!
- Disabled Find My iPhone.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- There may be a delay before you are able to complete this process based on your device’s settings.
- If your iPhone is returned with Find My iPhone enabled, it will be returned to you.
- If you have enabled stolen device protection on an iPhone running iOS17.3 or later, you will need to turn it off.
- Performed a factory reset your Apple or Android device.
- Once you perform a factory reset your Apple or Android trade-in device you will no longer be able to access any information or data on your trade-in device.
- Before you mail your trade-in device, make sure you’ve:
- Once Assurant receives your trade-in device, they'll assess its eligibility.
- If the device condition matches the details you provided to us, you’ll receive one of these options based on the trade-in offer you selected:
- A check in the mail for the offer amount of your trade-in device within 30 days of Assurant receiving your trade-in device.
- If there’s an adjustment to your offer based on the condition of your trade-in device, you’ll get an email with an adjusted offer.
- You will have 14 days from the date of the email to accept the new offer or ask Assurant to return your trade-in device to you at no cost.
- You have 14 days from when your new device was shipped or purchased in a retail store to return or exchange the new device.
- Learn more about our returns policy.
- Note: If you take no action during that 14 day period, Assurant will process your trade-in at the adjusted offer value — which may be $0.
- If there’s an adjustment to your offer based on the condition of your trade-in device, you’ll get an email with an adjusted offer.
- A monthly bill credit, which begins after the trade-in model is received by Assurant in the same condition you told us it was in.
- A check in the mail for the offer amount of your trade-in device within 30 days of Assurant receiving your trade-in device.
- Notes:
- A trade-in later offer is rejected when you don't send the trade-in device in the condition you told us it was in, send the trade-in device late (post 21 days of the shipment of the new device), send the incorrect model or send a damaged device.
- In this instance, the trade-in device will be returned, the promotion is canceled and you will be charged full price for the newly purchased device.
- Once Assurant has received your trade-in device in the condition you told us it was in, promotional credits should be applied within 2-3 billing cycles.
- You may see multiple credits applied to one bill.
- A trade-in later offer is rejected when you don't send the trade-in device in the condition you told us it was in, send the trade-in device late (post 21 days of the shipment of the new device), send the incorrect model or send a damaged device.
- You must send in your trade-in device using the shipping label that’s in your trade-in confirmation email.
Trade-in eligibility
We can accept most smartphones from Apple, Samsung, HTC, Google, and LG as long as they meet the trade-in standards.
We ask these questions to determine whether your device is eligible to trade in:
- What is the device make and model?
- Does the device power on?
- Is the device free of damage?
- Minor scratches and scuffs are okay, but we won’t accept devices with cracks, splits, or fractures.
- Devices with physical damage such as a missing button or damaged charging port are also ineligible.
- Is the display functional and free from damage?
- Minor scratches and scuffs are okay, but we won't accept cracks or fractures.
- Is the device free from liquid damage?
- If the liquid contact sensor is activated, the device shows signs of oxidation or liquid or moisture are visible through the screen, the device is ineligible for trade-in.
- Is Find My iPhone disabled on an Apple device?
- Are factory settings restored to the Apple or Android device?
If your device is ineligible for trade-in, or if you decline our trade-in offer, we can still help you dispose of it through our environmentally-friendly recycling program.
Track the trade-in status
Check trade-in
If you're trading in a device for a check, track the status of this trade-in by accessing Assurant’s trade-in status portal. Refer to your confirmation email from Assurant for a link to the portal.
Bill credit trade-in
If you're trading in a device for a monthly bill credit, the status of a trade-in can also be tracked through:
- Assurant’s trade-in status portal.
- Refer to your confirmation email from Assurant for a link to the portal.
- Xfinitymobile.com.
- From the Devices page:
- Select Trade-In detail for the device associated with the trade-in promotion (TIP) order.
- The customer will be presented with the device trade-in status.
- Select Trade-In detail for the device associated with the trade-in promotion (TIP) order.
- From the Billing page:
- Select the balance associated with the device order number.
- This takes the customer to the device order summary.
- Select Trade-in details.
- The customer will be presented with the device trade-in status.
- Select the balance associated with the device order number.
- From the Devices page:
What to do with SIM and SD cards
Remove your SIM and SD cards prior to trading in your device. Otherwise, they'll be destroyed immediately upon receipt to protect your personal information.
If your trade-in device has an eSIM, all personal information stored on your trade-in device will be removed when you complete a factory rest. Make sure you’ve:
- Backed up your data and deleted your personal information.
- Disabled Find My iPhone.
- Performed a factory reset your device.
- Once you perform a factory reset on your Apple or Android trade-in device you will no longer be able to access any information or data on your trade-in device.
How to get in touch if you're still waiting for your bill credit or check
Visit Assurant's trade-in status portal for an update on your payment (you can find a link to the portal in your confirmation email from Assurant).
- If your trade-in status shows as "Payment Processing," you should receive a check within 30 days of accepting your offer.
- If it's been more than 30 days since you handed in your trade-in device or accepted an offer and you still haven’t received a check, chat with Xfinity Assistant.
- Make sure to have the offer number from your confirmation email — this is what the Xfinity Mobile Specialist will use to look up the status of your check.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.