How do I pay my Xfinity Mobile bill?

By default, all Xfinity Mobile bills are set on automatic payment. This means we will automatically charge your card every month for the full amount owed on your bill. Your automatic payment date is always 20 days after your billing cycle closes.

You can make a one-time payment before your automatic payment date. Sign in to the Xfinity app or your Xfinity Mobile account online. After your billing cycle closes but before your automatic payment date arrives, select Make a Payment in the Billing section of your Xfinity Mobile account. You can either pay with the card you have on file or use a different card.

You can also skip signing in or pay on behalf of someone else with Quick Bill Pay.

Pay your bill

Online

To make a one-time payment through your Xfinity Mobile account:

1. Visit xfinity.com/mobile.
2. Sign in to your account using the Primary user’s Xfinity ID and password.
3. Select the Billing tab.
4. Select Make a Payment.
5. Select the total balance due or enter another amount before selecting Proceed to Payment Method.
6. You can use your payment method on file with Xfinity Mobile or use a different card.
   • If you choose to use a different card:
     • You’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding.
     • You'll have the option to replace your card on file with the one you’re using.
7. Review and submit your payment.

Xfinity app

To make a one-time payment through the Xfinity app:

1. Download or open the Xfinity app.
2. Sign in to your account using the Primary user’s Xfinity ID and password.
3. Select the Account tab.
4. Select the Xfinity Mobile billing card to display the billing details.
5. Select Make an Early Payment.
   
   • You will be redirected to the web portal and may be required to sign in again.
6. Select the payment amount and tap Proceed to Payment Method.
7. Review and submit your payment.

Quick Pay

With Quick Pay, it’s easier than ever to make a fast, one-time payment to your Xfinity Mobile account without having to sign in. Quick Pay is especially useful if you want someone else to make a payment on your behalf without having full access to your account, or if you’re having trouble accessing your account and just want to make a quick payment.

To make a one-time payment through Quick Pay:

1. You'll need:
   
   • A valid Xfinity Mobile phone number.
   • The ZIP code of the service address.
   • A credit or debit card.
   • Note: If someone is making a payment to your account on your behalf, you’ll automatically receive an email confirmation to your primary email address on file.
2. Go to the Quick Pay account lookup page.
3. Enter the Xfinity Mobile phone number on the account and the ZIP code of the service address.
4. Enter a payment amount.
5. Enter your payment information.
6. If you want a payment receipt emailed to you, enter your email address, then click Submit.

FAQs

What if the Xfinity Mobile phone number I entered doesn’t match any accounts?
Try entering the number again. If you exceed the number of attempts to look up an account, you'll need to wait and try again in 24 hours. You can also chat with an Xfinity Mobile specialist for assistance.

What if I try to make a payment on an account that has no balance due?
If you try to make a payment on an account with no balance due, you’ll get a message that says there’s no need to make a payment at this time.

What if my payment doesn’t go through?
If you get an error message saying that your payment didn’t go through, you may need to sign in to your account to make the payment.

Missed or late payments

If your payment information stays up to date, you won't have to worry about missed or late payments.

If you do miss a payment, you’ll need to pay off your past-due balance to avoid an interruption in service. You also may be charged a late fee on your next billing statement.

Paying off a past-due balance doesn’t have to be overwhelming — we offer repayment plans to our eligible customers. We also offer automatic payment deferrals.

If you're eligible, this flexibility allows you to:

• Manage payments more easily.
• Keep Xfinity Mobile service active.

To get started with requesting a repayment plan or deferring your next automatic payment for one month, chat with us.

Late fees

When a Late Fee is applied, it appears under One Time Charges on the Xfinity Mobile billing statement.

Xfinity Mobile customers who request a repayment plan for a past-due balance will only be charged one late fee per past-due invoice if they successfully pay their monthly installments.