If you’re enrolled in XMC, you have several options for filing a claim for damage, failure, loss, or theft. You can file online, by phone, through the Xfinity app, or the Xfinity Mobile Care by Assurant app. Each option will connect you to Assurant, Xfinity Mobile's official mobile protection provider.
For full details on coverage, exclusions, deductibles, and service fees, see the XMC coverage documents.
File a claim using the Xfinity Mobile Care by Assurant app or Xfinity app
You can use the Xfinity Mobile Care by Assurant app to file a claim 24/7 through Assurant, Xfinity Mobile’s official mobile protection service. You can download the mobile app on Android or iPhone if your device doesn’t already have it installed.
You can also start the claims process from the Xfinity app.
- Download or open the Xfinity app.
- Sign in to your account using the Primary user’s Xfinity ID and password.
- From the Services tab, select Mobile lines and data usage located within the Mobile services card.
- Once you’re on the Xfinity Mobile landing page, select the impacted phone line.
- Select the impacted device, then navigate to Device Management and select Submit a claim to start the process.
- You may be required to sign in again.
File a claim online
You can file a claim 24/7 through Assurant. Here's how:
- Go to fastclaim.com/xfinitymobile.
- Select File or Track a Claim and enter your phone number.
- Submit.
File a claim by phone
If you prefer to file a claim over the phone, call 1-855-884-9771 and an Assurant Care Specialist will work with you to process your claim.
Notes:
- If your device is lost or stolen, you should first contact us through chat to suspend your service and protect yourself against unauthorized use.
Tips to make your claims process fast and easy
- You must be the Xfinity Mobile account holder, Primary user, Manager, or an authorized user to file a claim.
- Claims must be filed within the time limit indicated in the XMC coverage documents.
- Be sure to have your Xfinity Mobile account and device information, including device make, manufacturer, model, and serial number, and last four digits of the credit card on the account.
- Provide details about the cause, location, and date of the claim incident.
- Be prepared to pay your service fee or deductible, which will be collected via credit or debit card, or eCheck where accepted, once your claim is approved.
- In certain cases, proof of loss such as a police report or additional documents like government-issued identification may be required to process your claim.
Check the status of your claim
Tracking an XMC claim is easy. You can either check your claim status through the Xfinity Mobile Care by Assurant app or through Assurant’s claims website. If you have any trouble tracking your claim, you can call Assurant at 1-855-884-9771.