How do I activate my smartwatch?

Whether you have an existing smartwatch or just purchased a new one, you'll need an available line to activate it on your Xfinity Mobile account.

It may take up to 30 minutes to complete the setup process. This involves Bluetooth pairing, app downloads, and cellular setup. The exact time depends on the apps you choose to download and your device's operating system.

Starting October 2024, smartwatches purchased or transferred from another carrier to Xfinity Mobile are eligible for Xfinity Mobile Care (XMC). You can set up XMC for your smartwatch within 30 days of activation or during an open enrollment period. For more details, see more about XMC.

Apple devices

iPhone and smartwatch compatibility

Before you begin, make sure you have the latest software on your phone and your smartwatch, and be sure your devices meet these requirements:

Apple iPhones

• Apple iPhone 8 or later
• Bluetooth setting turned on
• WiFi connection
  
  

Apple Watches

• Apple Watch Series 4 or higher (GPS and Cellular)
• WatchOS 9
  • Requires iPhone 8 or later with iOS 16 or later
  • Not all features available on all devices
• Watch and phone at least 50% charged
  
  

Note: Family Setup isn't supported by Xfinity Mobile.

Pair your Apple devices

Follow the steps below to pair your Apple Watch with your existing iPhone:

1. Keep the Apple Watch and iPhone near each other during the pairing process.
2. Open the Watch app on your iPhone.
3. Tap Start Pairing on the iPhone.
   
   • If you're prompted to perform a software update on your Apple Watch during pairing, select Skip this update and proceed.
4. Center your iPhone over the pairing animation on the watch until you get the confirmation, “Your Apple Watch is Paired.”
5. If this is the first time you're setting up the watch, tap Set Up as New Apple Watch.
   
   • If the watch has been set up with Xfinity Mobile before, tap Restore from Backup and follow the on-screen steps.
6. If asked, sign in with your Apple ID and password.
7. Follow the on-screen instructions to complete the pairing process.
   • Your devices will let you know when this is complete.
     
     

Note: If your companion phone has iOS16 or later installed and you are experiencing issues pairing, restart both the iPhone and Apple Watch and reattempt pairing. Perform any available software updates after the iPhone and Apple Watch are paired.

If you're attempting to pair an existing Apple Watch with a new iPhone (or transfer your Apple Watch from an old iPhone to a new one), visit this Apple Help article for the proper steps.

Apple Watch cellular activation

Once the Apple Watch and iPhone are paired, tap OK to continue.

Before you begin cellular activation of your Apple Watch, be sure you have the following:

• WatchOS 9 or later on your Apple Watch.
  • If you need to update your Watch OS, be sure to restart your watch once update is complete.
• Watch plugged in and charged at least 50%.
• iPhone connected to WiFi and near your Apple Watch.
• Your Xfinity Mobile login credentials — username and password.
  
  

To activate:

1. Within the Watch app on your iPhone, select Set Up Cellular. Continue to Step 2.
   • If you updated your Watch OS, you'll need to go to your Watch app and tap Cellular first.
   • If using a QR code, select Scan QR code.
   • Select While using the app and then scan the QR code below:
     
     
     
   • The device will confirm your network and attempt to activate.
     • Once prompted, select Download to download your eSIM.
   • You’ll be notified that setup and activation are complete.
     • Select Done.
     • No further steps are required beyond this point.
2. If you are not using a QR code, sign in to your Xfinity Mobile account using your Primary user ID and password.
3. Review the terms and conditions for your Apple Watch plan and select Accept to continue.
4. Select Replace an existing device if you're replacing your watch or Add as new if you're activating a watch on a device for the first time.
   • If replacing an existing device:
     
     • Select the device you’d like to replace and confirm your choice by choosing Replace.
     • Update your address.
     • Select Save Address and then Confirm Address.
     • Once the address is saved, select Finish and Continue to finish setting up your new watch.
     • Proceed to Step 5.
   • If adding as new, update your address.
     • Once updated, select Save Address and then Confirm Address.
5. Complete the activation by selecting Complete Activation.
   
   • A screen will inform you that the activation is in progress, and a line is being added to your account — your watch will let you know when it’s activated.
     
     • This can take a few minutes.
     • Be sure to stay on this screen until activation is complete.
     • Closing out early could result in failed activation.
       
       

Note: If you run into any issues, note the error messages on the screen or take a screenshot before contacting us.

Android devices

Samsung Galaxy smartwatch and phone compatibility

Before you begin, make sure you have the latest software on your phone and your smartwatch, and be sure your devices meet these requirements:

Android devices

• Android 6.0 or newer
• RAM 1.5 GB or higher
• Bluetooth setting turned on
• Google account set up by user
• Galaxy Wearable app downloaded
  
  

Samsung Galaxy Watches

• Galaxy Watch4 or higher (GPS and Cellular)
• Galaxy Watch battery charged
  
  

Notes:

• Galaxy Watch4 and Galaxy Watch5 aren't compatible with iPhones.
• You can also review the Samsung Support site for current device eligibility.
  
  

Google Pixel smartwatch and phone compatibility

Before you begin, make sure you have the latest software on your Android phone and your smartwatch, and be sure your devices meet these requirements:

Android devices

• Android 8.0 or newer for Google Pixel Watch
• Android 9.0 or newer for Google Pixel Watch 2
• Bluetooth and Location settings turned on
• Phone must be connected to the internet through WiFi or LTE
• Google account set up by user
• Latest version of the Google Pixel Watch app downloaded
  
  

Google Pixel smartwatches

• Google Pixel Watch and higher (GPS + Cellular)
• Google Pixel smartwatch battery fully charged
  
  

Notes:

• Google Pixel Watch and Watch 2 aren't compatible with iPhones.
• You can review the Google Support site for current device eligibility.
  
  

Pair your Android devices

Make sure both your phone and watch are powered on and keep the them near each other during the pairing process.

Galaxy Watch

Follow the steps to pair your Galaxy Watch:

1. Open the Galaxy Wearable app on your phone.
   
   • If the app is not already installed, open the Play Store.
   • Search for Galaxy Wearable, and then tap to install.
2. Once the app downloads, tap Open, and then tap Start.
   
   • If prompted to allow the Galaxy Wearable app to access the device’s location, select either While using the app or Only this time.
3. Choose the Galaxy Watch you’d like to pair in the middle of the screen.
4. Once you select the Galaxy Watch you’d like to pair, you'll see a matching number on both the phone and watch. Click Confirm.
5. After confirming the code, you'll be asked to sign in to your Samsung account to have access to features like:
   
   • Samsung Health.
   • Back Up and Restore.
   • Bixby and Find My Watch.
6. Skip the sign in process for now and proceed to the next step.
7. Tap Continue to review the Google terms and conditions and tap I Agree.
8. Your phone will display, “Getting your watch ready…”
   • This will take a few moments to complete.
9. Once done, you may be asked to sign in to your Google account with your ID and password.
   
   

Note: If you're having issues pairing your watch to a phone, make sure the Galaxy Wearable app is up to date. It may be necessary to reset the app and restart your watch. If you continue to have issues, please contact Samsung Support.

If you're attempting to pair an existing Galaxy Watch with a new device (or transfer your Galaxy Watch from an old device to a new one), visit this Samsung Help article for the proper steps.

Pixel Watch

Follow the steps to pair your Pixel Watch:

1. Open the Google Pixel Watch app on your phone.
   • If the app isn't already installed, open the Play Store.
   • Search for Google Pixel Watch, and then install.
2. Once the app downloads, select Open.
   • If prompted to allow the Google Pixel Watch app to access the device’s location, select either While using the app or Only this time.
3. Make sure your smartwatch is turned on with Bluetooth and Location settings on.
   • Place it near your compatible Android device.
   • The screen should indicate that pairing can begin.
4. Select your new Google Pixel Watch you’d like to pair.
   • The app should then tell you it has started pairing.
5. Next, you'll see matching codes on both the phone and watch — as long as they match, select Pair.
   
   • If the codes do not match, restart your watch and try again.
   • If the codes still don't match, visit Fix Pixel Watch setup and phone pairing issues.
6. After confirming the code, you may be asked to sign in to your Google account to have access to certain features.
7. Continue to follow the remaining on-screen instructions in the Google Pixel Watch app to finish setting up your Pixel Watch.
8. Once your smartwatch and device have successfully paired and connected, you will see Connected in the Google Pixel Watch app.
   
   • If you see Disconnected, this means the pairing was unsuccessful.
     
     

Note: If you're having issues pairing your watch to a phone, make sure the Google Pixel Watch app is up to date. It may be necessary to reset the app and restart your watch. If you continue to have issues, see Fix Pixel Watch setup and phone pairing issues or contact Google Support.

If you're attempting to pair an existing Google Pixel Watch with a new device (or transfer your Pixel Watch from an old device to a new one), visit this Google Help article for the proper steps.

Galaxy Watch cellular activation

Before you begin cellular activation of your Galaxy Watch, be sure you have the following:

• Galaxy Watch plugged in and charged
• Android device near your Galaxy Watch
• Your Xfinity Mobile login credentials — username and password
  
  

To activate:

1. On your phone, open the Galaxy Wearable app and tap Watch Settings.
2. Tap Mobile plans.
   • The app will begin scanning for an eligible LTE network.
3. Select Next when prompted to start setting up a mobile network for your watch. Continue to Step 4.
   
   • If using a QR code, select I have a QR code or activation code. Then select Next.
   • Select While using the app and then scan the QR code below:
     
     
     
   • The device will confirm your network and attempt to activate.
     • Once prompted, select Download to download your eSIM.
   • You’ll be notified that setup and activation are complete.
     • Select Done.
     • No further steps are required beyond this point.
4. If you are not using a QR code, follow the on-screen instructions to sign in to your Xfinity Mobile account using your Primary user ID and password.
5. Select Replace an existing device if you're replacing your watch or Add as new if you're activating a watch on a device for the first time.
   
   • If replacing an existing device:
     
     • Select the device you’d like to replace and confirm your choice by choosing Replace.
     • Update your address.
     • Select Save Address and then Confirm Address.
     • Once the address is saved, select Finish and Continue to finish setting up your new watch.
     • Proceed to Step 6.
   • If adding as new, update your address.
     • Once updated, select Save Address and then Confirm Address.
6. Complete the activation by selecting Complete Activation.
   
   • A screen will inform you that the activation is in progress, and a line is being added to your account — your watch will let you know when it’s activated.
     
     • This could take a few minutes.
     • Be sure to stay on this screen until activation is complete.
     • Closing out early could result in failed activation.
       
       

Note: If you run into any issues, be sure to note the error message on the screen or take a screenshot before contacting us.

Google Pixel smartwatch cellular activation

Before you begin cellular activation of your Pixel Watch, be sure you have the following:

• Pixel Watch plugged in and charged
• Android device near your smartwatch
• Your Xfinity Mobile login credentials — username and password
  
  

To activate:

1. On your Pixel Watch, swipe down from the top and select Settings.
2. Select Connectivity and then Mobile.
3. Confirm that the status is set to On.
4. On your Android device, open the Google Pixel Watch app.
5. Select Mobile network and then Set up a new profile.
6. Select Connect to Xfinity Mobile.
7. Select Set up or buy a plan. Continue to Step 8.
   
   • If using a QR code, select Scan QR code.
   • Select While using the app and then scan the QR code below:
     
     
     
   • The device will confirm your network and attempt to activate.
     • Once prompted, select Download to download your eSIM.
   • You’ll be notified that setup and activation are complete.
     • Select Done.
     • No further steps are required beyond this point.
8. If you selected Set up or buy a plan, follow the on-screen instructions to sign in to your Xfinity Mobile account using your Primary user ID and password.
9. Select Replace an existing device if you're replacing your watch or Add as new if you're activating a watch on a device for the first time.
   
   • If replacing an existing device:
     • Select the device you’d like to replace and confirm your choice by choosing Replace.
       
       • Update your address.
       • Select Save Address and then Confirm Address.
       • Once the address is saved, select Finish and Continue to finish setting up your new watch.
       • Proceed to Step 10.
     • If adding as new, update your address.
       
       • Once updated, select Save Address and then Confirm Address.
10. Complete the activation by selecting Complete Activation.
    • A screen will inform you that the activation is in progress, and a line is being added to your account — your watch will let you know when it’s activated.
      • This could take a few minutes.
      • Be sure to stay on this screen until activation is complete.
      • Closing out early could result in failed activation.
        
        

Note: If you run into any issues, be sure to note the error message on the screen or take a screenshot before contacting us.

Still have questions?

• Apple
  • If you need to deactivate or unpair your Apple Watch, follow the steps to unpair and erase your Apple Watch.
  • If you still have questions about cellular setup for your Apple Watch, go to Apple Watch activation support.
• Android
  • Galaxy Watch
    
    • If you need to deactivate or unpair your Galaxy Watch, follow the steps to unpair and erase your Galaxy Watch.
    • If you still have questions about cellular setup for your Galaxy Watch, go to Galaxy Watch activation support.
  • Google Pixel Watch
    • If you need to deactivate or unpair your Google Pixel Watch, follow the steps to reset your Pixel Watch. 
    • If you still have questions about cellular setup for your Galaxy Watch, go to Google Pixel Watch activation support.