Voicemail can be an important feature of your mobile service. There are some things you should know about receiving, accessing, and saving messages on your Xfinity Mobile or NOW Mobile device.
Access your voicemail
There are several ways you can access your voicemail.
From your own phone
You can access voicemail by using the phone app on your device or dialing *86.
From another phone
- Call your mobile phone number.
- Press # during the voicemail greeting.
- Follow the prompts to enter your password.
- Access and hear your messages.
Maximum number of voicemail messages
With an iPhone, you can save up to 40 messages (per line/per device). With an Android device, you can save up to 20 messages (per line/per device). Voicemail messages can be a maximum of three minutes long (two minutes for Live Voicemail).
After you reach the maximum number of voicemail messages:
- Your phone will show an alert letting you know your mailbox is full.
- Callers will be unable to leave a voicemail.
- Instead, they hear a message that the voicemail mailbox on that line is full.
Apple offers Live Voicemail with iOS17 or later. With Live Voicemail, you can view a real-time transcription of the message someone is leaving you as they speak, giving you immediate context for the call. Live Voicemail messages are stored locally on the phone, not on the Xfinity Mobile or NOW Mobile voicemail server.
Delete voicemail messages
Your voicemail messages are not automatically deleted. You are in control of which messages to delete and when.
After you delete a voicemail message, it remains in your deleted messages folder if your phone has one, until you upgrade to a new phone, deactivate your current phone, change service providers or reset your voicemail. When that happens, your voicemail mailbox is permanently deleted, and all messages will be lost.
Once a voicemail is permanently deleted, it can’t be recovered.
Note: Some Android devices don’t have a deleted folder, and others only keep deleted messages for 30 days.
Save voicemail messages
Before upgrading or deactivating a phone, you should save any voicemail messages you may want to keep another way.
On an iPhone:
- From the voicemail tab, tap the message you want to save.
- Select the Share icon.
- You can then choose to:
- Add the voicemail to a note.
- Save it as a voice memo.
- Send it to a contact in a text message or email.
- Upload the voicemail message to iCloud.
On an Android phone:
- From the voicemail app, select the message you want to save.
- From the full-screen view of the voicemail message, select Send to.
- Select how you want to send the message: as an attachment to a text message or by email.
- On some devices, you may be able to save the message to Google Drive.
- You can also save the message as a file on your phone, or externally to a computer or other device.
Messages from blocked callers
On an iPhone, you can access voicemails from blocked callers by selecting Blocked Messages at the bottom of the main voicemail screen.
On an Android phone, the experience may vary. You can access voicemails from blocked callers by selecting Archive at the bottom of the main voicemail screen.