Apoyo técnico XFINITY TV Almacenamiento externo del DVR - Expansión de la capacidad de almacenamiento de tu grabador de video digital (DVR)

Introducción

Graba todos tus shows favoritos sin la preocupación de llenar la capacidad tu DVR. El almacenamiento externo del DVR te permite expandir la capacidad de almacenaje de tu DVR Comcast con un disco duro externo. Record and play back shows as you normally would and enjoy the increased storage of your DVR.

Western Digital’s My Book AV DVR Expander is the external hard drive that has been tested and approved to work with Comcast DVRs by providing an additional 1 terabyte of storage.

Para adquirir un disco duro externo

Para adquirir un disco duro externo Western Digital, revisa para asegurarte de que:


If you live in a supported area and have a compatible Comcast DVR, visit http://store.comcast.com/my-book-av-dvr-expander/detail.php?p=442589&v=comcast_accessories to order your Western Digital external hard drive, My Book AV DVR Expander.

Áreas de Comcast donde los DVR son compatibles con discos duros externos

To see which Comcast DVR you have, look for the Motorola, Cisco or Scientific Atlanta label on your Comcast DVR.

DVR Comcast de Cisco y Scientific Atlantic (SA)
Los DVR de Cisco y Scientific Atlanta apoyan discos duros externos en todos los mercados Cisco/SA. The Cisco RNG 200 and RNG200N do not work with On-Screen Guide 2.0. For more information, please see On-Screen Guide 2.0 Information.

DVRs Motorola Comcast
Motorola DVRs support external hard drives in all markets except for the Jacksonville market in Florida.

Modelos DVR compatibles

Los siguientes modelos de DVR Comcast apoyan discos duros externos. Si tu DVR tiene un puerto eSATA en la parte de atrás, debería respaldar discos duros externos de hasta 1 terabyte de capacidad de almacenamiento.

  • DVRs Motorola Comcast: DCH3416, DCH6416, DCT3412, DCT3416, DCT6412, DCT6416, DCX3501, RNG200N
  • DVRs Cisco/Scientific Atlantic (SA) Comcast: Cisco RNG200, Cisco RNG200N, SA 8000, SA 8000HD, SA 8010, SA 8010HD, SA 8300, SA 8300HD/HDC

Note: External hard drives are not available with XFINITY on the X1 Entertainment Operating System set-top boxes.

Apoyo técnico al cliente de Western Digital

Si estás teniendo problemas con tu disco duro externo Western Digital:

  • Sitio web de apoyo técnico: Visita el sitio web Western Digital Service & Support
  • US and Canada Western Digital Support Center: 1-800-275-4932 (Monday - Thursday 8:00 AM - 9:00 PM CT or Friday - Sunday 8:00 AM - 7:00 PM CT)
  • US Spanish Language Western Digital Support Center: 1-949-672-7199 (Monday - Thursday 8:00 AM - 9:00 PM CT or Friday 8:00 AM - 7:00 PM CT)

Note: For issues with external hard drives by other manufacturers, please contact the manufacturer.

Preguntas frecuentes

For answers to frequently asked questions about your new Western Digital hard drive, please see External DVR Storage FAQs.

Note: DVR service requires an XFINITY TV subscription and a DVR set-top box. En el servicio mensual DVR se aplican cargos. XFINITY service not available in all areas.

Si quieres ver este artículo en inglés:

http://customer.xfinity.com/help-and-support/cable-tv/external-dvr-storage/